Calla Nitto
Malone ,NY
Summary
Results-driven Shift Supervisor with expertise in cash handling, employee training, and team leadership. Known for optimizing workflows and enhancing customer satisfaction through effective problem-solving.
Overview
8
8
years of professional experience
Work History
Pet Sitter
Self Employed Services
Malone, NY
07.2025 - Current
- Provided personalized pet care, including feeding, and walking for various breeds.
- Established strong relationships with clients through effective communication and reliability.
- Managed scheduling for multiple clients while ensuring timely visits and services.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Gave medication to pets following guidelines from owners.
- Developed tailored activity plans to meet individual pet needs and preferences.
- Maintained accurate records of pet health and behavior for client updates.
- Trained new clients on home care routines to ensure consistency and comfort for pets.
- Tailored pet care strategies to accommodate special needs or dietary restrictions, ensuring their comfort and health.
- Built loyal client base through word-of-mouth and positive online reviews, expanding business reach.
- Enhanced pet owners' peace of mind by providing daily updates and photos of their pets during their absence.
- Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Shift Supervisor
Stewart's Shops
Malone, NY
11.2022 - Current
- Supervised daily operations, ensuring compliance with company policies and standards.
- Trained and mentored team members to enhance productivity and service quality.
- Optimized workflow processes to reduce wait times and improve customer satisfaction.
- Conducted performance evaluations, providing constructive feedback to staff on service delivery.
- Resolved customer complaints efficiently, promoting a positive shopping experience and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Educated staff on strategies for handling difficult customers and challenging situations.
Ski School Instructor
Titus Mountain Family Ski Center
Malone, NY
10.2018 - 03.2026
- Delivered engaging ski lessons to diverse age groups, enhancing skills and confidence on the slopes.
- Assessed individual student needs to tailor instruction methods for optimal learning experiences.
- Implemented safety protocols and best practices to ensure a secure environment for students and staff.
- Collaborated with fellow instructors to develop innovative lesson plans and skiing techniques.
- Reduced injury rates through consistent emphasis on safety procedures and proper equipment use.
- Improved student skiing abilities by providing personalized instruction and tailored lesson plans.
- Implemented innovative training techniques to enhance student performance on the slopes.
- Mentored new instructors, ensuring high-quality teaching standards across the entire team.
Kennel Attendant
Abby's Doghouse on Maple
Dallas, TX
01.2025 - 05.2025
- Provided daily care and supervision for up to 50 dogs, ensuring safety and well-being.
- Administered medications and treatments as directed by veterinarians to maintain health standards.
- Coordinated feeding schedules, maintaining proper nutrition for diverse dog breeds.
- Trained new staff on kennel operations, enhancing team efficiency and service quality.
- Monitored behavior of animals, identifying potential issues and reporting to management promptly.
- Developed cleaning protocols that maintained sanitary conditions throughout the facility.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Booth Attendant
NYS DEC
Meacham Lake, Malone, NY
06.2021 - 08.2023
- Facilitated visitor engagement through informative presentations and educational materials.
- Managed booth operations, ensuring smooth workflow and adherence to safety protocols.
- Collaborated with team members to enhance visitor experience and address inquiries effectively.
- Developed promotional strategies to increase awareness of environmental initiatives and programs.
- Trained new staff on booth procedures, customer interaction techniques, and equipment usage.
- Monitored inventory levels of informational materials, ensuring availability for visitors at all times.
- Evaluated visitor feedback to improve service delivery and enhance overall satisfaction rates.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Streamlined payment processing through the implementation of various electronic payment methods.
- Improved customer satisfaction by providing timely and efficient service at the booth.
- Resolved customer complaints promptly, ensuring a positive experience for all patrons.
- Enhanced customer loyalty through friendly interactions and personalized recommendations.
- Ensured smooth operations by maintaining an organized and clean booth area.
- Assisted in inventory management, restocking supplies as needed to maintain optimal levels.
- Provided exceptional customer service, creating a welcoming environment for patrons upon arrival.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Applied Science - Criminal Justice
North Country Community College
Saranac Lake, NY12.2024
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Cash handling expertise
- Continuous improvement
- Team leadership
- Problem-solving
- Team supervision
- Positive attitude
- Strong verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Timeline
Pet Sitter
Self Employed Services
07.2025 - Current
Kennel Attendant
Abby's Doghouse on Maple
01.2025 - 05.2025
Shift Supervisor
Stewart's Shops
11.2022 - Current
Booth Attendant
NYS DEC
06.2021 - 08.2023
Ski School Instructor
Titus Mountain Family Ski Center
10.2018 - 03.2026
Associate of Applied Science - Criminal Justice
North Country Community College