Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Callan Bush

Wilmington,NC

Summary

Results-driven Co-Chief Operating Officer with a solid foundation in public health and a proven track record in operations management. Adept at fostering resilience, adaptability, and innovation to drive positive change. Demonstrated history of streamlining processes and increasing business efficiency for long-term sustainability and advancement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Co Chief Operating Officer

Recess
01.2020 - Current
  • Manage and direct a team of 13 employees, overseeing daily operations, scheduling, and ensuring seamless operation of cycling studio.
  • Spearhead the transformation of Recess from pop-up location to thriving brick-and-mortar studio, resulting in increased brand visibility and customer retention.
  • Successfully executed migration of the company's website and booking platform to Mariana Tek, significantly enhancing user experience and optimizing operational processes.
  • Provide effective leadership, mentoring, and professional development opportunities for team members, ensuring alignment with company policies and high-performing staff.
  • Train and onboard front desk staff for pre and post-class duties, ensuring they deliver exceptional customer service and maintain a smooth studio experience for clients and instructors.
  • Implement data-driven strategies to evaluate sales performance, analyze trends, and drive revenue growth, contributing to the studio's financial success.
  • Play a pivotal role in designing studio layout and collaborate closely with contractors during buildout phase, ensuring creation of a successful and on-brand space.
  • Take lead in email marketing and social media marketing efforts, resulting in increased customer engagement, expanded brand awareness, and stronger online presence.
  • Design and curate merchandise to align with studio's brand image, enhancing overall customer experience and fostering brand loyalty.

Intern

American Red Cross
01.2019 - 06.2019
  • Planned and implemented community education programs to promote safety during an emergency
  • Assisted individuals suffering from natural disaster by providing community and monetary resources for immediate and long-term relief
  • Remained on-call as Disaster Action Team (DAT) Coordinator to dispatch, schedule, and supervise DAT volunteers
  • Collaboration with community partner organizations to enhance emergency management and planning
  • Engaged volunteers through trainings and regularly scheduled meetings
  • Created an Incident Action Plan (IAP) for a Sound the Alarm signature event day with over 150 volunteers and installation of 478 smoke alarms in a number of neighborhoods in Wilmington

Education

Bachelor of Science - Public Health

University of North Carolina Wilmington
Wilmington
05.2019

Skills

    • Management
    • Business Planning
    • People & Culture
    • Operational Oversight
    • Social Media Strategy
      • Planning and Execution
      • Budgetary Oversight
      • Delegation
      • Attention to Quality

Certification

  • Invited Professional Presentation: Epidemiology as a career path, Poster session presented to Fall 2016 Foundations of Public Health Course Students (PBH 290). Wilmington, NC. Only Public Health Studies student selected for this honor.
  • Foundations of Project Management, Google, April 2023

Timeline

Co Chief Operating Officer

Recess
01.2020 - Current

Intern

American Red Cross
01.2019 - 06.2019

Bachelor of Science - Public Health

University of North Carolina Wilmington

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Callan Bush