To obtain a position in which I can utilize my experience and knowledge to form direct relationships with customers, while working to achieve or exceed goals.
Overview
18
18
years of professional experience
Work History
Teacher, Preschool
Little Wonders School
Friendswood, Texas
10.2017 - Current
Planned and supervised activities such as games, art projects, music, stories.
Engaged families in meaningful conversations about their child's daily experiences at school.
Implemented behavior management strategies to ensure a safe classroom environment.
Read books aloud to encourage literacy development.
Fostered creativity by providing opportunities for artistic expression.
Facilitated outdoor playtime activities that enabled physical activity while developing teamwork skills.
Ensured compliance with all applicable state regulations concerning the care of children in a preschool setting.
Led circle time activities that promoted language development, problem solving skills and conflict resolution techniques.
Established positive relationships with students, parents, and colleagues.
Provided guidance to support emotional growth during difficult times or transitions.
Substitute Teacher
Pasadena ISD
Pasadena, TX
10.2014 - 05.2016
Provided classroom instruction outlined in teacher's lesson plans.
Enforced classroom routines to keep students on schedule and operating at consistent level.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Provided notes and reports on school day activities to primary teacher.
Requested as substitute teacher based on excellent referrals and trusted performance.
Encouraged positive behavior among students through effective communication techniques.
Provided instruction and guidance to students in the absence of a regular teacher.
Special Education Clerk
Pasadena ISD
Pasadena, TX
09.2013 - 06.2014
Encouraged positive relationships among staff members working within the Special Education Department.
Maintained contact with parents and guardians by providing information about their children's progress or any changes in their status.
Scheduled meetings, maintained records, and prepared reports for the Special Education Department.
Managed confidential student files and ensured all documents were up-to-date and accurate.
Supported office clerical functions using word processing and other software, email and office machines.
Performed data entry and recordkeeping tasks to track parent correspondence and updates.
Accounting Clerk/Account Data Entry Clerk
Spartan Insurance Co
10.2010 - 09.2013
Ensured smooth financial operations by overseeing both Accounts Receivable and Payable tasks, while providing high-quality customer service
Processed both outgoing and incoming payments and invoices.
Updated accounting ledger and journals with updated transaction information.
Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
Performed daily general ledger entries to record financial transactions accurately.
Kept records current and accurate with skilled reconciliations and variance resolutions.
Sales
Cavender’s Boot City
01.2010 - 10.2010
Utilized product knowledge to recommend and assist customers in locating or acquiring desired merchandise.
Provided strategic direction and leadership to sales team members in achieving sales goals.
Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Teller
JSC Federal Credit Union
03.2009 - 12.2009
Achieved accurate and efficient cash handling by balancing currency, coin, and checks in cash drawer
Built and maintained client relationships through quality, personalized interactions.
Maintained confidentiality of bank records and client information.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Customer Service Representative
Ross
05.2007 - 03.2009
Provided excellent customer service through greeting patrons upon entry, facilitating merchandise returns and exchanges, restocking shelves, and pricing items.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Performed daily register transactions including sales and returns.
Maintained a neat and orderly appearance of the store merchandise.
Cashier
Victoria’s Secret
05.2006 - 08.2006
Maintained clean and orderly checkout areas while addressing customers' queries and offering procedural guidance, Managed merchandise returns and exchanges
Accepted cash and credit card payments, issued receipts and provided change.
Operated cash register or POS system to receive payment by cash, check and credit card.
Helped customers find specific products, answered questions, and offered product advice.
Answered customer questions and provided store information.
Worked closely with front-end staff to assist customers.
Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Arts - General Education
San Jacinto College District
Pasadena, TX
05-2009
Some College (No Degree) - Agricultural Education
Sam Houston State University
Huntsville, TX
Some College (No Degree) - Education
UHCL
Houston, TX
Skills
Relationship building/ excellent communication and interpersonal skills
Excellent organizational and time management skills
Excellent customer service and problem solving skills