Callen Anderson
Gilbert,AZ
Summary
Knowledgeable and dedicated professional with extensive experience in the mortgage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Resolution Specialist
ServBank
11.2022 - Current
- Fielded 50 calls per day on average to collect payments on delinquent mortgages.
- Consistently maintained top performance numbers each month.
- Cross-trained and provided backup support for organizational leadership.
- Implemented and developed customer service training processes.
- Identified and assessed customer's needs quickly and accurately
- Trained new hires and provided consistent mentoring and assistance for people who needed assistance
Asset Management Coordinator
ServBank
03.2021 - 11.2022
- Maintained the preservation of the company's entire inventory of properties.
- Communicated with multiple different properties to complete work on each property in order to uphold the county's regulations.
- Worked with appraisers to complete appraisals on the inventory of properties as well.
- Increased total performance of the department from the previous year by 12%
Sales Associate
Moxie Pest Control
03.2020 - 02.2021
- Knocked doors for 12 hours per day 6 days per week
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Financial Intern
AWOL Academy
02.2017 - 01.2020
- Maintained accurate, up-to-date financial spreadsheets and databases fore reliable reference.
- Analyzed financial data and presented meaningful insights to senior management.
- Tracked financial transactions to update balance sheets with accurate, current information.
- Assisted the senior accountants with their daily duties
Education
Bachelor of Science - Business Management
Northern Arizona University
Flagstaff, AZ12.2023
Bachelor of Science -
Chandler-Gilbert Community College
Gilbert, AZ05.2021
Skills
- Inventory Management
- Microsoft Office
- Complex Problem-Solving
- Loan and Account Monitoring
- Foreclosure Preparations
- Accounts Payable and Receivable
- Invoice Examination
- Employee Testing
- Training Methods
Certification
- Eagle Scout
- Cesar Chavez Leadership Institute Graduate
Timeline
Customer Resolution Specialist
ServBank
11.2022 - Current
Asset Management Coordinator
ServBank
03.2021 - 11.2022
Sales Associate
Moxie Pest Control
03.2020 - 02.2021
Financial Intern
AWOL Academy
02.2017 - 01.2020
Bachelor of Science - Business Management
Northern Arizona University
Bachelor of Science -
Chandler-Gilbert Community College
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