Michele Sanchez
La Feria
Summary
Experienced in processing orders and managing customer inquiries, demonstrating strong problem-solving skills in high-pressure situations. Coordinated effectively with various departments to ensure timely resolution of customer issues, resulting in improved customer satisfaction levels. Developed strategies aimed at enhancing the overall quality of customer experience through proactive follow-up and communication. Proficient in data entry and inventory management, contributing to streamlined operations and efficient service delivery.
Solution-focused Customer Resolution Specialist known for high productivity and efficient task completion. Excel in active listening, conflict resolution, and effective communication, ensuring swift and satisfactory outcomes for complex customer issues. Possess strong emotional intelligence, adaptability, and problem-solving skills, vital for navigating challenging customer interactions with empathy and professionalism. Committed to leveraging these abilities to enhance customer satisfaction and support business objectives.
Overview
16
16
years of professional experience
Work History
Customer Resolution Specialist
Charter Communications, Time Warner Cable
Harlingen
10.2024 - 04.2025
- Processed orders for products and services.
- Generated reports on customer satisfaction levels and other metrics as requested.
- Coordinated with other departments to ensure effective resolution of customer issues.
- Developed strategies for improving the overall quality of the customer experience.
- Performed data entry tasks related to customer accounts and transactions.
- Followed up with customers after resolution of an issue to ensure satisfaction.
- Utilized problem-solving skills when faced with difficult situations involving customers.
- Provided customer service and resolution to inquiries received via telephone, email, and web.
- Responded to customer complaints in a timely manner.
- Answered questions regarding product availability and pricing information.
- Assisted customers with product returns, refunds, and exchanges.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Contacted customers about potential service upgrades, new services and account changes.
Bartender Server
Longhorns Steakhouse
Harlingen
06.2015 - 07.2024
- Adhered to state regulations regarding serving alcohol responsibly.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Attended regular training sessions to stay updated on new products or trends.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Resolved customer complaints in a professional manner.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Special Education Paraprofessional
Prairie valley high School
Gowrie
09.2009 - 05.2014
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Provided feedback on how well a student is progressing towards meeting their IEP goals.
- Facilitated communication between home and school by providing information about student progress and activities at school.
- Administered assessments as directed by teachers or other school personnel.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Maintained records of student progress and communicated results to parents and other school personnel.
- Motivated students to achieve academic success while fostering an environment of respect and acceptance.
Education
High School Diploma -
La Feria High School
La Feria, TX05-1990
Some College (No Degree) -
Texas State Technical College
HarlingenSkills
- Customer service
- Data entry
- Order processing
- Customer follow-up
- Issue resolution
- Product knowledge
- Communication skills
- Problem solving
- Team collaboration
- Inventory management
- Time management
- Active listening
- Customer relationship management
- Calm and professional under pressure
- Professional phone voice
- Multitasking Capability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Am fond of learning new things. I like to use my time wisely. My way of relaxing is either within on a puzzle or reading a book.
Timeline
Customer Resolution Specialist
Charter Communications, Time Warner Cable
10.2024 - 04.2025
Bartender Server
Longhorns Steakhouse
06.2015 - 07.2024
Special Education Paraprofessional
Prairie valley high School
09.2009 - 05.2014
High School Diploma -
La Feria High School
Some College (No Degree) -
Texas State Technical College