Krystal Macias
Springtown,TX
Summary
Proven problem-solver and effective communicator, adept in teamwork and collaboration, I significantly enhanced customer satisfaction at Walmart by offering tailored solutions and resolving concerns efficiently. At Saginaw Dental, I showcased my multitasking ability and reliability, ensuring optimal operational flow. My experience spans customer service excellence and operational management, driving positive outcomes and maintaining high standards of service.
Overview
15
15
years of professional experience
Work History
Customer Resolution Specialist
Walmart
Fort Worth, TX
09.2022 - 07.2024
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Enhanced customer satisfaction by promptly addressing and resolving their concerns.
- Utilized company resources efficiently while resolving customer issues, minimizing costs without compromising quality of service.
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
Dental Assistant
Saginaw Dental
Saginaw, TX
10.2020 - 07.2021
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Assistant Manager
Sonic
Springtown, TX
07.2009 - 10.2020
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Dental Assisting -
Texas Acadmey of Dental Assisting
Fort Worth, TX10.2020
High School Diploma -
Springtown High School
Springtown, TX05.2011
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-solving skills
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Customer service excellence
Timeline
Customer Resolution Specialist
Walmart
09.2022 - 07.2024
Dental Assistant
Saginaw Dental
10.2020 - 07.2021
Assistant Manager
Sonic
07.2009 - 10.2020
Dental Assisting -
Texas Acadmey of Dental Assisting
High School Diploma -
Springtown High School