MeAshia Jenkins
Moncks Corner,SC
Summary
Dedicated and skilled professional with over 10 years of experience in customer service and pharmacy operations. Proficient in communication, multi-tasking, problem-solving, and relationship building skills. Demonstrates strong ability to manage customer interactions effectively, ensure accurate prescription processing, and maintain organized work environments. Leveraging teamwork and a keen eye for detail, I've consistently surpassed performance metrics, fostering loyalty through exceptional service.
Overview
11
11
years of professional experience
Work History
Customer Resolution Specialist
T-Mobile
North Charleston, SC
01.2018 - 12.2021
- Streamlined complaint resolution processes for improved efficiency and faster response times.
- Consistently met or exceeded departmental performance metrics, contributing to the overall success of the team.
- Built strong relationships with customers through excellent communication skills, fostering loyalty and repeat business.
- Analyzed data to develop and implement resolution strategies.
Certified Pharmacy Technician
MUSC Rutledge Tower Pharmacy
Charleston, SC
06.2015 - 01.2018
- Acted as the initial contact for patients, facilitating medication needs and services.
- Managed prescription filling, insurance processing, inventory tracking, and administrative tasks.
- Handled customer inquiries and concerns, ensuring the pharmacy remained clean and orderly.
Certified Pharmacy Technician
Walgreens Pharmacy
North Charleston, SC
09.2010 - 06.2015
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Addressed customer questions and concerns, maintaining a clean and organized pharmacy environment.
Education
High School Diploma -
Fort Dorchester High School
North Charleston, SCSkills
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Reliability
Excellent Communication
Understanding Customer Needs
Customer service excellence
Problem Resolution
Relationship Building
Professionalism
Issue and Complaint Resolution
Attention to Detail
Timeline
Customer Resolution Specialist
T-Mobile
01.2018 - 12.2021
Certified Pharmacy Technician
MUSC Rutledge Tower Pharmacy
06.2015 - 01.2018
Certified Pharmacy Technician
Walgreens Pharmacy
09.2010 - 06.2015
High School Diploma -
Fort Dorchester High School