Ciara Walter
1515 Hogansville Rd Unit 147,GA
Summary
Dynamic Customer Resolution Specialist with a proven track record at Equifax, excelling in problem-solving and relationship building. Expert in analyzing customer feedback to drive process improvements, enhancing service delivery. Strong communicator with exceptional organizational skills, dedicated to fostering teamwork and achieving operational excellence.
Overview
10
10
years of professional experience
Work History
Customer Resolution Specialist
Equifax
Atlanta ,GA
10.2025 - Current
- Collaborated with cross-functional teams to address complex issues and improve resolution processes.
- Analyzed customer feedback to identify trends and implement process improvements for better service delivery.
- Educated customers on product features, ensuring they maximize benefits while reducing support requests.
- Conducted comprehensive analysis of recurring issues, implementing preventive measures to minimize future occurrences.
- Developed a deep understanding of company products and services, enabling effective troubleshooting and problem-solving abilities when assisting customers.
- Coordinated with internal teams to expedite issue resolution, resulting in quicker turnaround times for customers.
Customer Service Representative
Equifax
Atlanta, GA
08.2020 - 10.2025
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Collaborated with team members to streamline processes and improve service delivery times.
- Utilized CRM systems to track customer interactions and manage follow-up tasks effectively.
- Developed process documentation to standardize responses and enhance knowledge sharing among team members.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Team Leader
Mando of America
Hogansville, GA
07.2016 - 08.2020
- Led cross-functional teams to enhance operational efficiency and maximize productivity.
- Implemented process improvements that reduced turnaround times and improved workflow consistency.
- Mentored junior staff, fostering a collaborative environment and enhancing team performance.
- Developed training programs for new hires, ensuring adherence to safety and quality standards.
- Conducted regular team meetings to align objectives and address operational challenges effectively.
Education
High School Diploma -
Mcnair Sr High School
Atlanta, GA05-2011
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Computer skills
- Organizational skills
- Verbal and written communication
- Problem resolution
- Relationship building
- Phone etiquette
- Microsoft office
- Call center experience
Timeline
Customer Resolution Specialist
Equifax
10.2025 - Current
Customer Service Representative
Equifax
08.2020 - 10.2025
Team Leader
Mando of America
07.2016 - 08.2020
High School Diploma -
Mcnair Sr High School