Kizzy Elmore
Indiantown,FL
Summary
Dedicated Customer Resolution Specialist with a proven track record in resolving inquiries efficiently, enhancing customer loyalty, and streamlining support processes.
Overview
28
28
years of professional experience
Work History
Customer Resolution Specialist
Royal Caribbean International
Miami, FL
06.2014 - 03.2026
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline issue resolution processes.
- Developed training materials for new hires, enhancing onboarding efficiency.
- Analyzed customer feedback data to identify trends and implement improvements.
- Utilized company resources efficiently while resolving customer issues, minimizing costs without compromising quality of service.
- Participated in cross-functional teams to address complex issues involving multiple departments, achieving satisfactory resolutions for all parties involved.
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
- Streamlined complaint resolution processes for improved efficiency and faster response times.
- Consistently met or exceeded departmental performance metrics, contributing to the overall success of the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed a group of 12 individuals as a Aspiring Leader a program designed to shadow supervisors allowing me to learn and internal a future supervisor.
- Managed over 50+ calls a day.
Bus Monitor
Miami Dade Public Schools
Miami, FL
11.2001 - 08.2014
- Ensured student safety during transportation by monitoring behavior and enforcing rules.
- Communicated effectively with students, parents, and school staff to address concerns promptly.
- Assisted in emergency procedures, maintaining calm and facilitating timely responses.
- Conducted regular inspections of bus equipment to ensure compliance with safety standards.
- Collaborated with drivers to optimize routes for efficiency and timeliness.
- Supervised student behavior during transit to ensure safety and compliance with school policies.
Customer Support Specialist
Precision Response
Miami, FL
08.1998 - 10.2001
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined support processes by implementing best practices for issue resolution.
- Trained new team members on customer service protocols and system navigation.
- Analyzed customer feedback to identify trends and improve service delivery.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed over 30+ calls a day.
Education
High School Diploma -
Hialeah High
Hialeah, FL06.1995
Skills
- Assertiveness
- Social media monitoring
- CRM software
- Teamwork
- Customer service
- Problem-solving
- Problem-solving skills
- Attention to detail
- Excellent communication
- Computer skills
- Customer service excellence
- Active listening
Timeline
Customer Resolution Specialist
Royal Caribbean International
06.2014 - 03.2026
Bus Monitor
Miami Dade Public Schools
11.2001 - 08.2014
Customer Support Specialist
Precision Response
08.1998 - 10.2001
High School Diploma -
Hialeah High