Felix Mwangi
Virtual Executive Assistant
Nairobi,KENYA
Summary
.
Professional with results-driven mindset, specializing in executive support and administrative management. Skilled in managing complex schedules, coordinating virtual meetings, and optimizing workflows. Strong emphasis on team collaboration and adaptable to evolving needs. Recognized for effective communication, problem-solving abilities, and proactive approach to tasks.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Resolution Specialist
CCI KENYA
09.2022 - Current
- Maintained detailed records of interactions with customers, ensuring all data was captured accurately for future reference and analysis.
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Utilized company resources efficiently while resolving customer issues, minimizing costs without compromising quality of service.
- Proactively followed up with customers post-resolution, ensuring their ongoing satisfaction and cultivating valuable long-term relationships.
Security Supervisor
GSS Certis Doha
08.2022 - 01.2023
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Collaborated with management to develop security policies and procedures.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
Automotive Technician
Thika Motor Dealers
08.2021 - 08.2022
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained accurate records of time and materials required to perform repairs and service.
Education
No Degree - Diploma, Automotive Engineering
Kabete National Polytechnic
Kabete, Nairobi 04.2001 -
High School Diploma -
Nyahururu Highway Schools
Nyandarwa, Kenya 04.2001 -
Skills
Social media monitoring
Timeline
Customer Resolution Specialist
CCI KENYA
09.2022 - Current
Security Supervisor
GSS Certis Doha
08.2022 - 01.2023
Automotive Technician
Thika Motor Dealers
08.2021 - 08.2022
No Degree - Diploma, Automotive Engineering
Kabete National Polytechnic
04.2001 -
High School Diploma -
Nyahururu Highway Schools
04.2001 -
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