Callen O'Keefe
Clermont,FL
Summary
Senior event professional experienced in corporate event execution, client relationship management, and operational improvement across hospitality and startup environments. Known for strategic planning, financial oversight, and delivering seamless event experiences while building strong client partnerships.
Overview
10
10
years of professional experience
Work History
Event Manager
BoomPop
07.2025 - Current
- Lead financial and operational execution of a $3.8M+ corporate event portfolio across 26 programs, managing individual budgets up to $1M while driving profitability and client satisfaction.
- Deliver 8–12 concurrent events in a fast-paced startup environment, overseeing strategy, financial planning, vendor negotiations, and complex logistics from concept through execution.
- Act as a strategic partner to high-value clients, advising on best practices and innovative solutions to maximize event impact and ROI.
- Drive client retention and referrals through proactive communication, strong relationship management, and effective problem resolution.
- Improve operational scalability by refining SOPs and partnering with product and operations teams to enhance internal systems, workflows, and platform usability.
Senior Event Specialist
BoomPop
05.2024 - 07.2025
- Managed 25 corporate events totaling $2.4M+ in budget responsibility, leading financial planning, vendor negotiations, and execution while protecting margins and maximizing client value.
- Directed end-to-end event operations including budgeting, sourcing, contracting, and complex logistics coordination across multiple concurrent programs.
- Strengthened client partnerships through proactive communication and strategic problem-solving, increasing satisfaction and repeat business.
- Partnered cross-functionally with product and operations teams to streamline workflows and improve platform usability within a high-growth startup environment.
Executive Concierge
LARICY- Americorp Ltd.
Chicago, IL
10.2020 - 11.2023
- Promoted productivity by coordinating schedules, meetings and correspondence with clients, 10+ team members, and other professionals in the real estate industry resulting in client satisfaction and sales.
- Supported a team of 10+ real estate agents which has produced a total closed sales volume of $784,568,628 and 1,533 total transactions from 2020-2023.
- Exhibited time management skills daily while managing multiple tasks in a fast-paced/ever-changing work environment.
- Maintained databases used by team members and clients primarily in Google Calendar, Google Sheets, Google Docs.
- Created and managed dynamic social media posts that generated future clients and sales.
Event Planning Manager
Hyatt Regency Chicago
Chicago, IL
07.2018 - 06.2020
- Planned and executed 150+ events annually, driving revenue growth and consistently delivering high-quality client experiences.
- Recognized as Manager of the Quarter (2020) for exceptional customer satisfaction and leadership within the Event Planning team.
- Served as the primary liaison between clients and hotel operations, managing all event logistics across corporate, social, and pharmaceutical programs.
- Coordinated complex event details including space planning, catering, timelines, forecasting, and billing while ensuring budget alignment.
- Managed up to 30 concurrent events, prioritizing competing deadlines and delivering seamless execution in a high-volume environment.
- Partnered cross-functionally with sales, catering, and operations teams to ensure successful event outcomes.
- Exceeded Hyatt corporate NPS benchmarks through proactive service and strong client relationship management.
Event Experience Manager
Hyatt Regency Chicago
Chicago, IL
02.2018 - 07.2018
- Directed event concierge team of 4 to successfully execute diverse events. Oversaw planning and implementation processes to enhance guest experiences. Championed team collaboration to achieve seamless event operations.
- Facilitated training and onboarding processes for new members of event concierge team.
- Directed initiatives to customize and enhance guest experiences during events.
- Selected by leadership committee for Rising Star 2018 award, showcasing commitment to customer satisfaction and meticulous attention to detail in event execution.
Event Concierge
Hyatt Regency Chicago
Chicago, IL
08.2016 - 02.2018
- Led on-site client interactions, ensuring seamless execution of event details and managing real-time requests.
- Purpose-Driven: Promoted to Event Experience Manager to enhance leadership capabilities and drive personal growth.
Education
Bachelor of Arts - Hospitality Business
Michigan State University
East Lansing, MI01-2016
Skills
- Event Program Management
- Budget Management
- Vendor Negotiation
- Client Relationship Management
- Customer Success
- Revenue Management
- Cross-Functional Collaboration
- Contract Negotiation
- Multi-Project Management
Timeline
Event Manager
BoomPop
07.2025 - Current
Senior Event Specialist
BoomPop
05.2024 - 07.2025
Executive Concierge
LARICY- Americorp Ltd.
10.2020 - 11.2023
Event Planning Manager
Hyatt Regency Chicago
07.2018 - 06.2020
Event Experience Manager
Hyatt Regency Chicago
02.2018 - 07.2018
Event Concierge
Hyatt Regency Chicago
08.2016 - 02.2018
Bachelor of Arts - Hospitality Business
Michigan State University