Callen Parker
Osseo,MN
Summary
Articulate Ophthalmic Technician/Work Force Manager talented in handling both the medical and administrative end of facility work. Accomplished at many different areas of ophthalmology. Well-organized and efficient with sound knowledge of medical terminology and various eye diseases. I have a lot of love for the field and I am very passionate about changing people's lives.
Overview
9
9
years of professional experience
Work History
Work Force Manager
LCA Vision
Work From Home, MN
03.2021 - Current
- Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
- Facilitated strong relationships between management and employees through open communication channels, promoting a positive work environment.
- Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services.
- Serving as a reliable and knowledgeable resource for patients, providing guidance on appropriate use of medications and eye drops.
- Reduced wait times for patients through efficient scheduling and organization of appointments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Patient Coordinator
Whiting Clinic
Saint Louis Park, MN
01.2020 - 03.2021
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Scheduling Coordinator
Minnesota Dermatology
Minnetonka, MN
08.2017 - 12.2019
- Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Worked with patients to schedule tests and procedures.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Front Desk Receptionist
North West Eye Clinic
Maple Grove, MN
09.2015 - 07.2017
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
High School Diploma -
St. Louis Park Senior High School
Saint Louis Park, MN05-2014
Skills
- Scheduling expertise
- Staff Development
- Operations Management
- Conflict Resolution
- Problem-solving
- Performance Management
- Coaching and Mentoring
- Adaptability and Flexibility
- Multitasking Abilities
- Attention to Detail
Timeline
Work Force Manager
LCA Vision
03.2021 - Current
Patient Coordinator
Whiting Clinic
01.2020 - 03.2021
Patient Scheduling Coordinator
Minnesota Dermatology
08.2017 - 12.2019
Front Desk Receptionist
North West Eye Clinic
09.2015 - 07.2017
High School Diploma -
St. Louis Park Senior High School
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