Calli Hillyard
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
Work History
Maintenance Shop Clerk
Republic Services
Pleasant Grove
08.2025 - Current
- Create purchase orders for new parts when needed by vendors or suppliers.
- Maintain parts system with current order and sales data.
- Inspect and verify incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Research pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Maintain accurate records of all inventory transactions in the computer system.
- Manage vendor relationships by ensuring that orders are filled accurately and on time.
- Coordinate restocks by working closely with parts manager to fill critical gaps.
- Ensure that all safety procedures are followed while handling hazardous materials.
- Collaborate with management team members on special projects related to improving processes within the department.
- Respond to inquiries from internal staff members about part specifications or availability.
- Review catalogs and computer databases to search and locate correct parts for all fleet vehicles according to make, model, and year.
- Monitor vehicle compliance with safety regulations and company policies.
- Support data entry for fleet management software systems.
- Assist with the procurement process related to purchasing new vehicles or equipment for the fleet.
- Track mileage usage of each vehicle in the fleet and updated records accordingly.
Operations Specialist
Waste Managment
West Jordan
05.2023 - 12.2024
- Create purchase orders for part ordering for mechanics.
- Monitored inventory levels and facilitated timely procurement of supplies.
- Collaborated with other departments to develop solutions that addressed customer operational issues across the organization.
- Coordinated with suppliers to order parts and maintain relationships.
- Oversaw daily operations of parts department and team activities.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Promoted wellness programs to enhance employee health and wellbeing.
- Facilitated team-building exercises to foster collaboration among colleagues.
- Assisted with the implementation of corporate wellness policies.
- Received and inspected incoming parts for quality and accuracy.
- Verified that all parts were properly labeled with part numbers and descriptions.
- Received and inspected incoming parts shipments for accuracy and quantity, verifying against purchase orders.
- Ensured that all paperwork was completed accurately and filed correctly.
- Monitored merchandise received and shipped from facility in computer system.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
Client Support Specialist
Fiserv
Salt Lake City
05.2017 - 02.2023
- Collaborated with cross-functional teams to enhance client service processes and tools.
- Managed client accounts by ensuring accurate documentation and timely updates.
- Facilitated communication between clients and technical teams for issue resolution.
- Conducted regular follow-ups with clients to ensure satisfaction with services provided.
- Maintained detailed records of client interactions in the customer relationship management system.
- Delivered high level of service to clients in effort to build upon relationships for future.
- Monitored incoming emails from customers regarding technical problems or product inquiries.
- Developed training materials for new team members related to customer service processes.
- Investigated unusual or complex customer requests and escalated them as necessary to higher levels of expertise within the organization.
- Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
- Maintained customer accounts and updated account information as needed.
- Participated in weekly meetings with senior staff members discussing progress of ongoing projects.
- Assisted other departments with resolving any outstanding client issues.
- Handled multiple chat sessions simultaneously while providing excellent support to clients.
Lead Teller
Wells Fargo
Tooele
03.2011 - 05.2017
- Supervised daily operations and managed teller team activities.
- Ensured compliance with banking regulations and company policies.
- Trained new tellers on procedures and customer service standards.
- Monitored cash flow and balanced teller drawers at end of shifts.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
Education
Tooele High School
Tooele, UTSkills
- Purchase ordering
- Inventory management
- Vendor relations
- Data entry
- Vehicle compliance
- Supply chain management
- Customer relationship management
- Parts inspection
- Logistics planning
- Process improvement
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Cash handling proficiency
- Stock replenishment
- Workplace safety
- Product knowledge
- Inventory control
- Fleet management
- Conflict resolution
- Effective collaboration
- Communication skills
- Operations coordination
- Multitasking Abilities
- Task prioritization
Timeline
Maintenance Shop Clerk
Republic Services
08.2025 - Current
Operations Specialist
Waste Managment
05.2023 - 12.2024
Client Support Specialist
Fiserv
05.2017 - 02.2023
Lead Teller
Wells Fargo
03.2011 - 05.2017
Tooele High School