Calli Morelock
Boyce,LA
Summary
Experienced with managing and collecting outstanding accounts, ensuring timely payments and reducing delinquencies. Utilizes effective negotiation techniques to resolve payment issues and maintain client relationships. Track record of implementing strategic approaches to account management and achieving high recovery rates.
Overview
6
6
years of professional experience
Work History
Collector/ Business Office Float
Christus Cabrini Surgery Center
12.2024 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Coordinate and manage the patient admission process from initial inquiry to surgery day.
- Collect, verify, and update patient information, medical histories, and insurance details.
- Schedule and confirm pre-operative appointments and necessary documentation.
- Communicate with patients, families, physicians, insurance companies, and internal staff to ensure smooth admissions.
- Ensure compliance with healthcare regulations, privacy policies (HIPAA), and surgery center protocols.
- Maintain accurate and confidential patient records in electronic and paper formats.
- Address patient questions and concerns promptly and professionally.
- Assist in coordinating patient flow and admissions logistics to optimize surgery center efficiency.
- Collaborate with clinical and administrative teams to support patient care and administrative functions.
- Participate in quality assurance and improvement initiatives related to admissions.
- Verify insurance coverage and benefits for patients scheduled for surgery.
- Obtain pre-authorizations and prior authorizations as required by insurance carriers.
- Review patient insurance information for accuracy and completeness.
- Communicate with insurance companies to confirm coverage details, including co-pays, deductibles, exclusions, and limitations.
- Document insurance verification results in the patient’s electronic medical record (EMR) or billing system.
- Notify patients and staff of any insurance coverage issues or requirements.
- Follow up with insurance companies on outstanding verifications or authorizations.
- Maintain knowledge of insurance policies, changes, and regulations affecting coverage and reimbursement.
Regional Billing Collections Office & Patient Account Coordinator
Lincare
10.2019 - 12.2024
- Review and manage patient accounts across all stages, including Accounts Receivable (AR) and denial phases, ensuring accuracy and timely resolution.
- Update and verify insurance information to facilitate proper billing and reimbursement.
- Rebook accounts as necessary to optimize collections and account status.
- Processed and completed adjustments for Medicare patient accounts, ensuring compliance with Medicare guidelines and accurate billing.
- Keyed prescriptions and managed sales-related billing tasks within the department.
- Reviewed and researched Electronic Medical Records (EMRs) to verify all patient information for prescriptions.
- Verified qualifying paperwork, medical records, and ICD codes to ensure prescription accuracy and compliance.
Education
High School Diploma -
Pittsburg High School
Pittsburg, TX05.2007
Skills
- ICD Coding
- EMR Systems
- ICD-10
- Medical Records
- Medical Billing
- Medical Coding
- Patient Care
- Medical Office Experience
- Medical Terminology
- Phone Etiquette
- Insurance Verification
- Data input
- Payment schedules
- Collections processing
- Account reviews
- Credit adjustments
- Payment acceptance
- Billing and collections best practices
- Repayment negotiations
- Decision-making
- Collections
- Outbound calling
- Account review
- Credit and collections
- Active listening
- Insurance policies
- Payment plan coordination
- Customer service
Timeline
Collector/ Business Office Float
Christus Cabrini Surgery Center
12.2024 - Current
Regional Billing Collections Office & Patient Account Coordinator
Lincare
10.2019 - 12.2024
High School Diploma -
Pittsburg High School
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