Callie Cox

• Enhanced product sales by developing and implementing strategic plans of action with teammates.
• Planned and lead downloads of different scopes to connect and innovate product zone flow, and dispersed information effectively amongst Apple Store teammates.
• Increased customer satisfaction through proactive communication and problem resolution, with average NetPromoter score of 96.5 in Q4 and Q1.
• Consistently maintain business focus in product zone, accruing average 18.5 business intros per quarter with $20,848 liked business revenue in Q4 and Q1.
• Optimized product displays for maximum visual appeal and accuracy within Apple Retail specifications.
• Participated in floor resets for both iPhone 15 Launch as well as Apple Vision Pro launch to correct specifications with timelines in mind
• Proven ability to learn quickly and adapt to new situations.
• Aided in comprehensive training to new team members, ensuring consistent quality and performance across all sections of Apple Store product zone.
• Increased team productivity by streamlining communication and implementing effective project management strategies.
• Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Mentored and shared best-practices amongst teammates for success in products and services.
• Communicated effectively and fairly whilst receiving and giving timely positive and constructive feedback

Reference: Jolyn Fieweger (Store Leader)

• Achieved monthly sales targets consistently by
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Enhanced team productivity by fostering positivity in work environment and providing support to colleagues as needed.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.

Reference: Jolyn Fieweger (Store Leader)

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high levels of product knowledge.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.

Reference: Hannah Mills (Store Manager)

(503) 523-9653

• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.

Reference: Adrianne Lewis (Owner): (541) 895-9140

• Implemented sustainable practices such as waste reduction initiatives, contributing to company's environmental responsibility goals.

Alex Hendricks ( Stand Manager ): (503) 507-8936

• Contributed to team success through effective communication and cooperation with coworkers and management.

Reference: Allison (503)-930-5851

• Maintained clean and organized workspace for optimal productivity and safety.

Reference :Alisha Holt ( Stand Manager) : (503) 440-8064

• Improved patient scheduling efficiency by streamlining appointment booking processes.
• Coordinated surgical team schedules for seamless procedure planning and execution.
• Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
• Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
• Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
• Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
• Coordinated with facilities to set up surgeries for 5 orthopedic surgeons.
• Answered and returned phone calls and messages for on average 5 surgeons daily, scheduling surgeries and handling patient inquiries

Reference: Cheryl Pearson (Department Supervisor):(541) 913-5436

• Enhanced team efficiency through thorough documentation and communication of patient condition during handoffs.
• Screen patients and provide treatment to Soldiers regardless of ranks, titles, and country of origin.
• Coached, trained, and evaluated performance of soldiers in Combat Life Savers Courses (CLS) for ability to contribute care and treatment of fellow soldiers in combat
• Army Achievement Medal for Operation Atlantic Resolve
• Responded to emergencies with speed, efficiency and knowledgeable assistance
• Remained composed and poised in physically demanding, high-stress situations and taught others how to remain same level-headed approach

Reference: Marcellus Bryson ( Sergeant/Supervisor): (313)-610-0990