Courtney Grant
The Bronx,NY
Summary
Reliable and optimistic Product Zone Specialist successful at promoting customer satisfaction and purchases with informative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Product Zone Specialist
Apple
11.2021 - Current
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Partners with team members to maintain the store's visual standards and mentors them in this area.
- Collaborates with the operations team to support cycle counts and product pickup in order to deliver a seamless & valuable client journey.
- Creating a memorable & special experience for customers through demos & personalization.
- Provides and receives feedback from peers to foster a healthy work environment.
Social Media Intern
My Sisters Keeper
09.2022 - 12.2022
- Assist the company in enhancing their social media presence and engagement through strategic planning and content creation.
- Develop eye-catching and engaging flyers to promote the company's products, services, events, or special offers.
- Design and create visually appealing newsletters to keep customers informed about the latest updates, promotions, and news.
- Work closely with the company's stakeholders to gather information, review drafts, and incorporate feedback to ensure the final materials meet their requirements.
Brand Representative
Hollister, The Westchester
09.2018 - 11.2021
- Showed understanding of customer's personal style and preferences when offering product advice.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Delivers an in-store experience focused on the customer, ensuring a fast, easy, and exciting shopping experience.
- Maintained the sales floor and presentation standards and upheld the company's brand.
Internship Student
Geriatric Career Development, GCD
10.2016 - 06.2019
- Engaged activities such as bingo, using iPads to enhance their free time
- Visiting our mentors to help assist with our future goals.
- Received CPR & CNA license.
Direct Support Professional
AHRC Nassau
03.2017 - 09.2017
- Created Bulletins for upcoming recreational activities
- Formulated a schedule to keep the house abreast of appointments.
- Assisted disabled clients to support independence and well-being.
Education
B.S - Psychology
Delaware State University
Dover, DelawareSkills
- Collaborates
- Strong Communication and Interpersonal Skills
- Leadership
- Manages Complexity
- Tech Savvy
- Educating Consumers
Timeline
Social Media Intern
My Sisters Keeper
09.2022 - 12.2022
Product Zone Specialist
Apple
11.2021 - Current
Brand Representative
Hollister, The Westchester
09.2018 - 11.2021
Direct Support Professional
AHRC Nassau
03.2017 - 09.2017
Internship Student
Geriatric Career Development, GCD
10.2016 - 06.2019
B.S - Psychology
Delaware State University
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