Callie Diess
Summerville,North Carolina
Summary
Hardworking and experienced customer service professional with years of experience in hospitality. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Always having a positive attitude and ready to take on any task.
Overview
2025
2025
years of professional experience
Work History
Waitress
Poogans Southern Kitchen
Summerville, South Carolina
05.2023 - 08.2024
- Communicated daily specials to customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained a clean work station by restocking supplies, wiping down counters.
Hostess
Halls Chophouse
Summerville, South Carolina
08.2022 - 04.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Babysitter
Self
Summerville, SC
05.2021 - 12.2021
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Tailoring activities based on the individual needs of each child under care.
Cashier
Harris Teeter Grocery Store
Summerville, SC
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Science -
Wingate University
Wingate, NC05-2027
High School Diploma -
Cane Bay High School
Summerville, SC05-2023
Skills
- Reliability
- Safe Food Handling
- Customer Service
- Guest Relations Management
- Upselling techniques
- Handling Complaints
- Team Collaboration
- Event preparation
Affiliations
- Hunting
- Intramural/Club sports
- Golfing
References
References available upon request.
Timeline
Waitress
Poogans Southern Kitchen
05.2023 - 08.2024
Hostess
Halls Chophouse
08.2022 - 04.2023
Babysitter
Self
05.2021 - 12.2021
Cashier
Harris Teeter Grocery Store
Bachelor of Science -
Wingate University
High School Diploma -
Cane Bay High School
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