ELIJAH STEPHEN
Mansfield,TX
Summary
HVAC Technician trained in heating, cooling and ventilation solutions. Vast knowledge base of multiple system types and controls. Pursuing position with progressive company to provide exceptional service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate Team Leader
Premier Pas
10.2022 - 03.2023
- Consistently lifted materials weighing as much as 90 pounds
- Changed sales floor signs to show current pricing and support product promotions
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution
- Checked packages and merchandise for damage and notified vendors
- Removed debris and packaging from boxes and separated for recycling or disposal
- Helped customers locate desired items and transfer oversized items to vehicles
- Answered customer questions and provided detailed product information
- Unloaded daily delivery trucks using equipment such as use a portable delivery ramp and a pallet jack to quickly remove and stage products
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Maintained customer satisfaction with quick and professional handling of product returns
- Helped customers locate products and checked store system for merchandise at other sites
- Increased sales by offering advice on purchases and promoting additional products
- Provided positive first impressions to welcome existing, new and potential customers
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Solved customer challenges by offering relevant products and services
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Processed product returns and assisted customers with other selections
- Loaded and unloaded merchandise using ladder and pallet jack
- Maintained records related to sales, returns and inventory availability
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Worked alongside retail representatives to enhance product presentations and advertising collateral
- Educated associates on market trends and stayed up-to-date on forecasts
PSA
DFW International Airport
04.2022 - 07.2022
- Tagged baggage and routed to appropriate location for loading and screening
- Oversaw ticketing, gate and ramp services
- Checked in luggage and confirmed all carry-on items met federal guidelines
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries
- Escorted handicapped passengers from terminal to aircraft
- Monitored security and maintained operational protocols
- Announced flight status updates and information about gate changes over PA system
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Utilized Software to input all key data into hotel's database system
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
Education
No Degree - HVAC
South Texas Vo-Tech Institute
Arlington, TX03.2024
Ged -
Orange County Technical College
Skills
- Technical Troubleshooting
- EPA requirements knowledge
- Chillers
- Microsoft Office proficient
- Adaptable
- HVAC and Refrigeration Systems
- Quality-focused
- HVAC system design
- Blueprint Interpretation
- Shelving and Storage
- Reliable and Responsible
- Strong Attention to Detail
- Inventory Recordkeeping
- Product Packaging
Websites
Certification
- EPA Certification-Training, 09/01/22, 07/01/23
- Licensed Aed, 07/01/22, 07/01/23
Timeline
Sales Associate Team Leader
Premier Pas
10.2022 - 03.2023
PSA
DFW International Airport
04.2022 - 07.2022
No Degree - HVAC
South Texas Vo-Tech Institute
Ged -
Orange County Technical College
Similar Profiles
Victoria Garcia De LeonVictoria Garcia De Leon
Assistant Manager/Retail Associate at Premier PasAssistant Manager/Retail Associate at Premier Pas
Kadirah LupitasariKadirah Lupitasari
Family Physician and Medical Leader at Access Norwest, Winnipeg and The Pas Hospital, The Pas ManitobaFamily Physician and Medical Leader at Access Norwest, Winnipeg and The Pas Hospital, The Pas Manitoba
Anna PospiechAnna Pospiech
ABA Therapist at Therapeutic Preschool "Pas à Pas"ABA Therapist at Therapeutic Preschool "Pas à Pas"
Brenda MataBrenda Mata
Front Desk Associate at Zen Interventional Wellness Center Pain SpecialistFront Desk Associate at Zen Interventional Wellness Center Pain Specialist
Kahalia SmithKahalia Smith
Intern Case Management at Under 1 RoofIntern Case Management at Under 1 Roof