Summary
Overview
Work History
Education
Skills
Timeline
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Callie Hoggard

Southfield,MI

Summary

Forward-thinking professional possessing a positive outlook and strong work ethic with extensive experience in user research methodologies, investigations, data analysis, and communication. Skilled in conducting both qualitative and quantitative research to understand user needs and translate them into actionable insights for design teams. Proven track record of collaborating effectively with cross-functional teams to improve user experience and achieve business objectives. Recognized as an excellent resource dedicated to improving operational efficiency and effectiveness.

Overview

14
14
years of professional experience

Work History

Postal Inspector

U.S. Postal Inspection Service (USPIS)
03.2022 - 01.2024
  • Spearheaded investigations into revenue fraud, mail theft, and threats to postal employees, leveraging reports, complaints, and intelligence
  • Fostered seamless collaboration with various law enforcement agencies including DEA, ATF, Michigan State Police, Detroit Police Department, and Wayne County Sheriff’s Office, ensuring a holistic approach to law enforcement efforts
  • Conducted user research (community outreach programs) to understand community concerns about mail delivery and security
  • Analyzed user feedback to identify trends and areas for improvement
  • Collaborated with various law enforcement agencies to develop strategies to address user concerns.

Criminal Investigator (1811, GS-13)

U.S. Department of Veterans Affairs - Office of Inspector General (VAOIG)
03.2010 - 03.2022
  • Conducted user research (interviews) to gather information from victims, witnesses, and suspects related to various investigations
  • Orchestrated complex criminal, civil, and administrative investigations involving fraud against the government, bribery, conflict of interest, and various financial crimes
  • Analyzed data (evidence, reports) to identify patterns and trends, leading to case resolutions
  • Collaborated with legal authorities including Assistant United States Attorneys and State Prosecutors, prosecuting over 45 individuals across seven years
  • Prepared detailed reports with findings and recommendations for stakeholders
  • Mentored Investigative Assistants, facilitating their transition through case closure and promotion
  • Collaborated with internal and external agencies to ensure a comprehensive approach to investigations.

Education

Bachelor of Science – Criminal Justice Administration -

San Diego State University
San Diego, CA
01.2009

Skills

  • Research Planning: Adept at developing meticulous research plans with clear objectives to guide qualitative and quantitative investigations and research
  • User Recruitment: Skilled in writing usability research screeners and recruiting targeted end-users for focused research studies
  • Moderation: Experienced in conducting one-on-one basic usability sessions, facilitating open dialogue to glean valuable insights
  • Quantitative Analysis: Proficient in implementing quantitative surveys, analyzing numerical data to measure user performance and identify areas for improvement

Timeline

Postal Inspector

U.S. Postal Inspection Service (USPIS)
03.2022 - 01.2024

Criminal Investigator (1811, GS-13)

U.S. Department of Veterans Affairs - Office of Inspector General (VAOIG)
03.2010 - 03.2022

Bachelor of Science – Criminal Justice Administration -

San Diego State University

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Callie Hoggard