Callie Pantoja
Bothell,WA
Summary
I am dependable, trustworthy and enjoy working as a team as well as independently. I pride myself in working hard and being a universal part of a team for the greater success of a company. I have excellent organizational skills and am a quick learner. I have a strong commitment to customer service, with the ability to build relationships, resolve complex issues and win customer loyalty.
Overview
21
21
years of professional experience
Work History
Stay at home mom
At Home
Bothell, Washington
12.2021 - Current
Front-End Manager
Restaurant Depot
Woodinville, Washington
11.2015 - 12.2021
- Oversee daily front-end operations to ensure accurate and efficient transaction processing.
- Ensure proper cash handling procedures are followed, including register reconciliation and control processes.
- Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues.
- Supervise and manage front-end staff to ensure adherence to company policies and performance expectations.
- Ensure high levels of customer service are maintained at all times.
Banquet Event Supervisor
Hollywood Schoolhouse
Woodinville, Washington
12.2011 - 10.2015
- Coordinated with vendors to ensure seamless event operations and logistics.
- Trained and mentored staff to maintain high service standards during events.
- Developed event timelines to ensure all tasks were completed on schedule.
- Communicated with clients to understand their needs and preferences for events.
- Kept track of inventory levels of supplies used during events such as linens, dishes, glassware.
Banquet Event Supervisor
The Golf Course at Echo Falls
Snohomish, Washington
11.2005 - 06.2014
- Supervised event setup and breakdown at premier golf course venue.
- Coordinated with vendors to ensure seamless event operations and logistics.
- Trained and mentored staff to uphold high service standards during events.
- Developed event timelines to ensure all tasks were completed on schedule.
- Communicated with clients to understand their needs and preferences for events.
Education
High School Diploma -
Snohomish High School
Snohomish, WA06-2004
Skills
- Customer service
- Staff supervision
- Cash management
- Transaction processing
- Operational oversight
- Event coordination
Timeline
Stay at home mom
At Home
12.2021 - Current
Front-End Manager
Restaurant Depot
11.2015 - 12.2021
Banquet Event Supervisor
Hollywood Schoolhouse
12.2011 - 10.2015
Banquet Event Supervisor
The Golf Course at Echo Falls
11.2005 - 06.2014
High School Diploma -
Snohomish High School