Summary
Overview
Work History
Education
Skills
Timeline
Generic

Callie Ruane

Erie,CO

Summary

As the Department Head for Quality Control, I am ultimately responsible for protecting the company from risk, owning the quality of work produced on behalf of my team, and rolling out new products. With 10 years in the industry, I'm a proven professional with a history of success in data analytics, problem-solving, risk-based decisions, operations, and project research and implementation.

Overview

8
8
years of professional experience

Work History

Senior Manager Pre-Closing QC

CapCenter
08.2022 - Current
  • Protected the company from risk and owned loan quality on behalf of the Quality Control team.
  • Decreased the department's errors by 50% within the first 5 months by implementing changes within day-to-day operations, analyzing historical data for potential process improvements, creating training guides, and implementing technology solutions to increase efficiency.
  • Managed and edited the company's underwriting policies as a part of risk management while also ensuring compliance across industry guidelines and laws.
  • Spearheaded new product development by staying on top of industry offerings, conducting the research, presenting a proposal to senior leadership for approval, and owning the implementation and training of said product.
  • Collaborated daily with senior leadership on projects and underwriting or risk based decisions

Market Manager

CapCenter
11.2020 - 08.2022
  • Acted as the clients’ trusted advisor helping address any issues or concerns throughout the process and take the lead when needed
  • Assisted in corporate efforts to build the company's presence and reputation within assigned territory by building relationships with our clients
  • Recruited an efficient and productive sales force
  • Collaborated with other departments to review marketing strategies, our pricing in South Carolina, and the office's financials.

Quality Control Manager

CapCenter
04.2016 - 11.2020
  • Conducted comprehensive analysis and evaluated risk on Conventional and Government-backed loans while ensuring compliance with industry and regulatory guidelines
  • Completed double the workload of my peers in the same time given with the lowest error rate
  • Maintained authority to approve and decline loan files
  • Served as a subject matter expert on the team. This consisted of training new individuals and being the go-to resource for any question or issue needing solved.

Education

Bachelor of Science - Mathematics

James Madison University
Harrisonburg, VA
05.2014

Skills

  • Efficiency
  • Data Analytics
  • Problem Solving
  • Organization
  • Operations Management
  • Teamwork and Collaboration
  • Detail Oriented
  • Compliance
  • Leadership
  • Fast Learner
  • Decision-Making

Timeline

Senior Manager Pre-Closing QC

CapCenter
08.2022 - Current

Market Manager

CapCenter
11.2020 - 08.2022

Quality Control Manager

CapCenter
04.2016 - 11.2020

Bachelor of Science - Mathematics

James Madison University

Similar Profiles

CREATE PROFILE
Callie Ruane