Summary
Overview
Work History
Education
Skills
Timeline
Generic

Callie Seitz

Gulf Shores

Summary

Dynamic and dedicated professional with extensive experience in customer service at Sweet Cone Alabama. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in managing high-pressure situations while maintaining a clean work environment. Recognized for training team members and fostering a collaborative atmosphere, ensuring efficient operations.

Experienced with customer service, ensuring positive interactions and satisfaction. Utilizes skills in food preparation and hygiene to maintain high standards. Knowledge of teamwork and adaptability, ensuring smooth operations and customer satisfaction.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Ice Cream Server

Sweet Cone Alabama
03.2025 - Current
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Provided support to fellow team members when needed, creating a cohesive work environment.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.

Team Trainer

Whataburger
09.2024 - 02.2025
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
  • Taught new team members correct procedures for all areas of operations.
  • Trained new employees in specific job requirements.
  • Maintained current knowledge of all team position requirements.
  • Reduced employee turnover rate by providing consistent support and feedback to team members.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Provided coaching and mentoring to employees.

Team Member

Sonic
07.2023 - 09.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Operated the carhop by delivering and taking customers orders


Team Member

Taco Bell
07.2021 - 07.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Education

No Degree - Marketing

University of North Alabama
Florence, AL

High School Diploma -

Central High School, Florence, AL, US
Florence, AL
05-2023

Skills

  • Teamwork
  • Customer engagement
  • Customer service
  • Patience and empathy
  • Excellent communication
  • Relationship building
  • Professional appearance
  • Working under pressure
  • Work area cleanliness
  • Dependable and responsible
  • Flexible schedule
  • Speed and efficiency
  • Friendly and outgoing

Timeline

Ice Cream Server

Sweet Cone Alabama
03.2025 - Current

Team Trainer

Whataburger
09.2024 - 02.2025

Team Member

Sonic
07.2023 - 09.2024

Team Member

Taco Bell
07.2021 - 07.2023

No Degree - Marketing

University of North Alabama

High School Diploma -

Central High School, Florence, AL, US

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