Callie Versluys
Topeka
Summary
Highly qualified phlebotomist with extensive experience at Stormont Vail Health, excelling in venipuncture and patient care. Skilled in elevating operational performance by implementing effective staff training programs and stringent quality control practices. Committed to maintaining lab safety compliance while fostering positive patient interactions, ensuring a comfortable experience for diverse populations.
Overview
16
16
years of professional experience
Work History
Phlebotomist
Stormont Vail Health
Topeka
12.2021 - Current
- Collected blood specimens following safety protocols and maintaining patient comfort.
- Processed laboratory samples using established procedures and quality control measures.
- Maintained a clean, safe, and organized work environment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided coverage across all clinic locations while maintaining a flexible schedule.
- Trained students and new employees on policies and best practices to enhance operational efficiency.
Phlebotomist II
Wesley Medical Center
Wichita
05.2017 - 09.2018
- Engaged patients positively to enhance comfort and trust during procedures.
- Executed timely and accurate venipuncture on patients of all ages, including infants.
- Conducted quality control checks on samples to ensure integrity.
- Transported specimens to laboratory for testing, adhering to safety protocols.
- Demonstrated comprehensive understanding of compliance and safety regulations.
- Delivered phlebotomy and lab presence services across all hospital departments, including Trauma responses.
Patient Registrar/Education Program Coordinator
Via Christi Manhattan
Manhattan
07.2016 - 05.2017
- Coordinated Pre-Professional Shadowing Program to enhance student engagement.
- Registered and checked in patients at multiple outpatient locations efficiently.
- Utilized various registration programs across all outpatient clinics for streamlined operations.
- Managed patient data using Meditech and Cerner programs to ensure accuracy and compliance.
- Communicated with insurance companies to obtain authorization and eligibility information.
Customer Service Clerk
Dillons
Manhattan
10.2009 - 05.2017
- Delivered courteous, efficient service to customers, enhancing overall experience.
- Trained new staff on customer service protocols and policies.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Managed store operations including merchandising and inventory control.
- Handled large sums of money accurately during transactions.
- Maintained store signage to ensure clear communication of promotions.
Education
Phlebotomy - Clinical Setting
Manhattan Area Technical College
Manhattan, KS03.2016
Bachelor of Science - Life Sciences
Kansas State University
Manhattan, KS12.2015
Skills
- Venipuncture
- Electronic health records proficiency
- Laboratory experience
- Clinical experience
- Patient care
- Cross-departmental collaboration
- Staff training
- Quality control
- Lab safety compliance
- Specimen collection
- HIPAA compliance
- Data entry
Assessments
- Working with MS Word Documents, Proficient, 01/01/19, Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments.
- Administrative Assistant, Highly Proficient, 10/01/20, Evaluates the knowledge and skills essential to administrative assistant jobs.
- Customer Service, Highly Proficient, 10/01/20, Identifying and resolving common customer issues.
- Electronic Health Records: Best Practices, Proficient, 10/01/20, Knowledge of EHR data, associated privacy regulations, and best practices for EHR use.
Accomplishments
- Excellence in Clinical Laboratory Education Award
References
References available upon request.
Timeline
Phlebotomist
Stormont Vail Health
12.2021 - Current
Phlebotomist II
Wesley Medical Center
05.2017 - 09.2018
Patient Registrar/Education Program Coordinator
Via Christi Manhattan
07.2016 - 05.2017
Customer Service Clerk
Dillons
10.2009 - 05.2017
Phlebotomy - Clinical Setting
Manhattan Area Technical College
Bachelor of Science - Life Sciences
Kansas State University