Callie White
Arab,AL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Hand In Hand Early Learning Center
Birmingham , AL
02.2024 - Current
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Assisted teachers in creating lesson plans and providing instructional materials.
- Developed positive relationships with parents and guardians of students.
- Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
- Instructed students individually or in groups to reinforce learning concepts.
- Collaborated with other faculty members to plan lessons that promote critical thinking skills.
- Provided one-on-one support for special needs students.
- Facilitated small group instruction sessions on various topics.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Adapted teaching methods and instructional materials to meet the varying needs of individual students.
Assistant Manager
Hibbetts Sports
Arab, AL
03.2023 - 08.2024
- Supervised daily operations, including scheduling shifts, and assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Reviewed completed work to verify consistency, quality and conformance.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated work to staff, setting priorities and goals.
- Delegated daily tasks to team members to optimize group productivity.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Head Busser
The Rock House Eatery
Guntersville , AL
08.2020 - 03.2023
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Notified manager of issues with equipment or breakage.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Coordinated bussing activities with other staff members to maximize efficiency.
- Organized tables for efficient seating of customers.
- Cleaned spills promptly and reported any hazardous conditions or equipment issues immediately.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Checked restrooms periodically for cleanliness and restocked paper products when needed.
- Followed safety protocols at all times while handling hot plates or beverages.
- Effectively multitasked within fast-paced environment.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Resolved guest complaints to maintain complete customer satisfaction.
- Expedited food to tables to assist servers during busy periods.
- Performed light cleaning duties such as wiping down counters, emptying trash cans.
- Stocked ice bins with fresh cubes throughout shifts.
- Stocked service stations with ice, napkins and straws.
- Supported serving staff in delivering accurate and well-presented food orders.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Wiped down and cleaned chairs, booths, and highchairs.
- Greeted frequent visitors by name and explained new promotions.
- Greeted guests with friendliness and professionalism.
Education
Bachelor of Science - Elementary Education
University of Alabama At Birmingham
Birmingham, AL05-2026
Some College (No Degree) - General Studies
Snead State Community College
Boaz, ALSome College (No Degree) - General Studies
Wallace State Community College - Hanceville
Hanceville, ALSkills
- Recruiting and Interviewing
- Employee Scheduling
- Operations Management
- Employee Performance Evaluations
Accomplishments
Deans list at Snead for 2 semesters in a row
Certification
- CPR certified
References
References available upon request.
Timeline
Teaching Assistant
Hand In Hand Early Learning Center
02.2024 - Current
Assistant Manager
Hibbetts Sports
03.2023 - 08.2024
Head Busser
The Rock House Eatery
08.2020 - 03.2023
Bachelor of Science - Elementary Education
University of Alabama At Birmingham
Some College (No Degree) - General Studies
Snead State Community College
Some College (No Degree) - General Studies
Wallace State Community College - Hanceville
- CPR certified
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