Callie Beth Ricker
Greeneville,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Greeneville City Schools
08.2021 - Current
- Serves as primary front office contact for a school, supporting administrators, staff, students, and families
- Coordinates daily administrative operations, including attendance tracking, student records management, and parent communication
- Maintains confidentiality of sensitive information while ensuring compliance with school and district policies
- Manages calendars, schedules meetings, and assist with school-wide events and activities
- Creates and distributes correspondence, reports, and documentation using office software and PowerSchool
- Contributes to an organized, efficient, and student-centered office environment
Office Manager
Greeneville Orthopaedic Clinic
05.2019 - 08.2021
- Managed day-to-day operations of a high-volume orthopaedic practice, supporting physicians, clinical staff, and patients
- Led and supervised administrative staff, improving scheduling efficiency and patient flow
- Coordinated insurance authorizations, referrals, and billing processes to minimize delays in patient care
- Maintained HIPAA compliance and accurate electronic medical records
- Implemented office procedures that improved operational efficiency and patient satisfaction
- Oversaw payroll support, office budgeting, vendor contracts, and supply management
- Served as primary administrative liaison between providers, staff, and insurance companies
Head Receptionist
Greeneville Orthopaedic Clinc
09.2007 - 05.2019
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
- Implemented electronic health record system enhancements to improve patient information accessibility.
- Coordinated communication between patients, medical staff, and administrative departments for effective service delivery.
Education
General Studies -
Walters State Community College- Attended
Morristown, TNHigh School Diploma -
South Greene High School
Greeneville05-2007
Skills
- Proficient in PowerSchool
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Office management
- Professional communication
Timeline
Administrative Assistant
Greeneville City Schools
08.2021 - Current
Office Manager
Greeneville Orthopaedic Clinic
05.2019 - 08.2021
Head Receptionist
Greeneville Orthopaedic Clinc
09.2007 - 05.2019
General Studies -
Walters State Community College- Attended
High School Diploma -
South Greene High School
Greeneville City Schools Dr. Lyle C. Ailshie Award- Only the Best 2023-2024
I was awarded the Dr. Lyle C. Ailshie “Only the Best” Award by Greeneville City Schools in recognition of my exceptional dedication, professionalism, and commitment to excellence in supporting students, staff, and the school community. This award honors individuals who consistently go above and beyond their job responsibilities, demonstrate integrity, and model the district’s highest standards of service.