CALLIE AUSTIN

My work ranges from oil painting, to acrylic, pencil, charcoal, silk screen, photography, sculpture, pottery, photo retouching, digital art, publications, logotypes, brochures and now branching into animated art video. I have works of fine art and graphic design and works in textile and fabric design. All work are my sole property and are copyright protected under my corporate name.

• Created organization's mission and vision statements for use by employees
• Created and monitored promotional approaches to increase sales and profit levels
• Developed key operational initiatives to drive and maintain substantial business growth
• Represented organization at industry conferences and events
• Established, optimized and enforced business policies to maintain consistency across the art and design industry operations and follow in line with intellectual property law
• Prepared annual budgets with controls to prevent overages
• Established organizational mission statement through extensive collaboration and review
• Established and maintained strong relationships with customers, vendors and strategic partners
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations in the art and design industry

Prepared marketing publications for mailings to increase awareness in the area. Recruited volunteers and scheduled a handout days in the states major city during a sporting fundraising event. Advocated for victims of psychiatric abuse. I am a lifetime professional member and can still volunteer remotely.

• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.

• Freelance commission | Designed a patch for the Girl Scouts for the Diocese of Rockville Center of the Virgin Mother Mary adorned with a rose for an achievement award ceremony
• Freelance commission | Designed a series of twelve pen and ink drawings for this humanitarian group's gifting publication. These were used for greeting cards were used for public relations and were used for the community, members and gathering events
• Freelance commission | Designed a logo and complete business card design for a professional dressmaker. Took her original drawing and created a photographic rendition complete with graphic design enhancements
• Freelance commission | Designed a business card for a well known Renaissance crafts maker, used photoshop and other software to enhance his ideas to create a relief style business card
• Freelance commission | Designed two 8.5 x 11 handouts for a church organization; one for an interoffice event and the other for parishioners. Used in the church promoting their volunteer needs and services
• Freelance commission | Designed and painted a mural based on clients needs of a large floral motif; dimensions 25 x 6 foot in acrylic on brick
• Freelance commission | Designed and painted a mural based on clients vision of a space scene for a child's room. Dimensions 8 x 12 foot
• Freelance commission | Completed a portrait from photograph of an uncle and nephew and an uncle and niece. Both done in pencil and graphite on art paper
• Freelance commission | Designed a business card for an up and coming computer math tutor and web designer
• Private commission | Designed a series of posters in various sizes advertising a new retail sales venue.
• Private commission | Designed a series of brochure handouts, booth decor such as banners, signs, for several trade shows in the computer field, media field and veterinary field spanning over 20 years
• Private commission | Designed a series of theme specific digital artworks for holidays that were streamed live, and used social media promotions
• Private commission | Designed and painted a 20 x 30 oil on canvas landscape for a client's redesigned room.
• Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters
• Ordered and maintained adequate supply of materials, supplies, and equipment
• Produced sketches and drafts to refine artwork before completion.
• Determined appropriate designs for screen print and embroidery applications to create high-quality finished products.
• Used oil and acrylic paints, watercolors and digital media to create art pieces.
• Helped artwork meet standards of quality and accuracy.
• Participated in art exhibitions and shows to showcase work.
• Produced drawings and paintings for advertising campaigns and publications.

As a featured fine artist through Loupe Art + Music, over 100 works of my original fine art and digital art are streamed and garnering positive feedback. After contract on and off channel, my work is currently included in their holiday marketing, social, and promotional needs. Many pieces of my work can still be seen here.

• Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
• Contributed to creative process through original ideas and inspiration.
• Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
• Created custom drawings and paintings using fine oils, acrylics, and charcoal on high quality canvas
• Displayed portfolio to show off best work to potential clients and promote skills and value
• Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts
• Exercised and demonstrated use and mastery of elements of design to meet goals
• Developed art and design concepts
• Wrote description copy for each of my images for streaming

Art studio preparations; set up for art shows and exhibits. Stocked and prepared the retail art supply store as needed. Assisted with special events and programs. Organized and managed art library inventory.

• Maintained clean, neat, and operational facilities to serve program needs
• Supported engaging, fun, and smooth-running events by helping with organization and planning
• Used strong interpersonal communication skills to convey information to others
• Provided administrative support to department leads to help organize events and and promoted fundraisers
• Kept case files updated, accurate and aligned with requirements
• Helped clients navigate social services system and access needed resources

Through exceptional resourcefulness and organizational skills, I was able to accomplish a contiguous uptrending 7-year gross profit in sales and received awards based on my achievements each year. Responsible for my own administrative, clerical, database management, creating hundreds of sales publications, maintaining exceptional customer relations, performed my own lead generation, and ultimately increasing continual sales. Working inside and outside the office full time. Prepared and assisted with annual trade shows including marketing and publications creation.

• Prepared pricing strategies for current customers to enhance sales and increase profitability
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
• Secured new accounts by strategically pursuing leads, generating increased revenue monthly
• Presented thousands of product types to specific audiences, applying consultative sales techniques to secure new contracts
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects
• Updated accounts and maintained long-term relationships with clients
• Surpassed sales goals annually with implementation of diverse sales tools and strategies
• Worked closely with other departments to promote products and marketing campaigns

Customer Service, Lead Generation, Appointment Setter and follow up of pet vaccine and check-ups for owners' pets.

• Answered incoming calls and emails from current customers.
• Tasked with data entry, records oversight and issue resolution for team.
• Updated customer service database with new information, address changes and contact details.
• Immediately brought critical issues to customer service manager for resolution.
• Developed lasting relationships with customers, which helped to bring in additional business opportunities.

Executive duties Included website development, promotions, marketing, sales, billing, accounting, vendor relations, shipping, returns if needed, customer relations, annual minutes, corporate positioning and vendor relations. Worked remotely

• Created a 28-month straight up trending statistics
• Developed key operational initiatives to drive and maintain substantial business growth
• Directed market expansions to propel business forward, meet changing customer needs
• Prepared annual budgets with controls to prevent overages
• Created and maintained customer-centric culture to drive customer satisfaction and expand customer base
• Introduced new methods, practices, and systems to reduce turnaround time
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.

Lead generator for the real estate department and mortgage broker loan originators. Cold called from lists setting appointments. Upgraded position in company to purchasing agent in training, preparing documents correctly for closing. Credit Restoration Representative, assisting customers with in credit repair, either with guidance on their own or assisting them.

• Communicated with originator and applicant concerning progress of loan file
• Coordinated closing process with attorneys, title companies, and government clerks
• Prepared file for final clear-to-close by branch management

Duties included data entry and clerical for the State of Wisconsin. Accuracy and volume, a must; met.

• Sorted documents and maintained organized filing process
• Organized, sorted, and checked input data against original documents
• Resolved discrepancies in data entry activities for accurate, complete jobs
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
• Entered numerical data into databases with speed and accuracy using 10-key pad
• Kept optimal quality levels to prevent critical errors and support team performance targets
• Compared transcribed data with source document to detect and correct errors
• Followed data entry protocols, rules and regulations

Conducted custom surveys to a wide demographic for a variety of business to customer and business to business needs

• Managed daily data entry and kept clerical information accurate and up-to-date
• Prepared and edited documents to produce precise, accurate and professional communication

Worked a from home, contacting existing business from customers and created appointments for their respective sales persons to follow up. This company created forms, publications, business cards, multi-form preprinted documents and blueprints. Helped in customer retention, business relations, and enlightenment of deals.

• Updated account information to maintain customer records
• Provided primary customer support to internal and external customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives

Client relations and customer service were maintained. Duties included client scheduling, database maintenance of client files, mass promotions to increase new customers, and supervision of the Distribution Division. Responsible for my own sales, calls, and new customer sign-ups for future advertising distribution. Weekly statistic postings were maintained, as well as statistical analysis and deployment of methods to boost such statistics.

• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Conducted marketing surveys based on client needs; either Business to customer or Business to Business. Performed tabulations, surveys and office assistant duties

• Managed daily data entry and kept clerical information accurate and up-to-date
• Prepared and edited documents to produce precise, accurate and professional communication

Conducted primary and secondary research surveys to better understand customer needs and behaviors.

• Collaborated with cross-functional teams to develop and implement market research strategies.
• Used various market research tools and techniques to gather, analyze and interpret data.
• Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
• Developed extensive knowledge of products and services to better assist customers.

Marketing surveyor analyzer for business to business clients quality control and marketing needs. Conducted tabulations and created marketing reports.

• Managed campaigns for various clients that consistently exceeded sales goals.
• Assembled reports and presentations to share insights and recommendations with stakeholders.
• Created customized marketing materials to increase product awareness.
• Devised data visualization marketing analysis reports to make complex data more accessible to stakeholders.

Billing secretary duties included, vendor file corrections, filing, and reconciliation. Assisted with annual trade shows.

• Provided clerical support to company employees by copying, faxing, and filing documents
• Entered data into system and updated customer contacts with information to keep records current
• Updated spreadsheets and databases with critical data to track, analyze, and report on performance and sales data for the owner and sales manager

Conducted mailings, followup letters and ran office errands

• Managed executive calendars, scheduling meetings and appointments to optimize time
• Updated spreadsheets and databases to track, analyze, and report on performance and updated sales data
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity

Performed duties as the Marketing Liaison Officer and worked in the Lead Generation department. Prepared and assisted with annual trade shows including marketing and publications creation.

• Worked with and have knowledge of VAX/VMS software computer systems
• Conducted surveys, tabulations and marketing reports
• Coordinated with design and marketing team to organize high-quality creative assets

Sold software for VAX/VMS systems. Started in Lead Generation with exceptional statics, promoted to Sales and excelled and promoted once again to Head of Lead Generation managing junior Lead Generators. Prepared and assisted with annual trade shows including marketing and publications creation.

• Worked on computer software in C++, Word and Microsoft programs for interoffice needs
• Monitored office workflow and administrative processes to keep operations running smoothly
• Worked closely with organizational leadership and board of directors to guide operational strategy
• Implemented business strategies, increasing revenue and effectively targeting new markets
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Established departmental performance goals and provided feedback for underperforming areas
• Assisted in training of team members
• Managed operations and provided corrective feedback to achieve daily and long-term goals

Duties handling framing of paintings, posters, 3D works of art, needlepoint, drawings, and valuable sentimental items. Also taught classes in oil painting, acrylic and rosemaling tole painting.

• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
• Managed calendars and scheduled appointments to maintain smooth flow of operations
• Issued invoices and followed up on outstanding payments to remind clients to pay on time
• Interacted with customers by phone, email, or in-person to provide information