Callista Torres
Houston
Summary
Dynamic banking professional with extensive experience at JPMorgan Chase, excelling in customer service and relationship building. Proven track record in resolving complex issues and enhancing client satisfaction. Skilled in regulatory compliance and money transfers, fostering loyalty through empathetic communication and creative problem-solving. Committed to delivering exceptional service in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Banker
JPMorgan Chase
07.2023 - 04.2025
- Enhanced customer satisfaction by efficiently addressing and resolving complex banking issues.
- Managed sensitive client data with discretion, adhering strictly to privacy policies and regulatory guidelines at all times.
- Handled escalated customer inquiries, diffusing tense situations while providing exceptional service.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
Customer Service Representative
Woodforest Bank
09.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Klein Oak High School
Spring, TX06-2019
Skills
- Customer service
- Creative thinking
- Consumer banking
- Relationship building
- Money transfers
- Regulatory compliance
Timeline
Banker
JPMorgan Chase
07.2023 - 04.2025
Customer Service Representative
Woodforest Bank
09.2022 - 04.2023
High School Diploma -
Klein Oak High School
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