Calogero Oakley
Sharonville,OH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Maintenance Technician
JTM Foods
01.2021 - Current
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Developed and implemented strategies to improve maintenance processes.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Server / Bartender
DEWEY'S PIZZA
09.2014 - Current
- Maintained high standards of customer service during high-volume, fast-paced operations
- Increases productivity by correctly delegating tasks to appropriate team members, play to their specific strengths
- Provide proper tele-communication to customers to ensure calls were directed to their proper channels and orders were confirmed and accurate
- Assist in food preparation, inventory stocking and basic cooking using mental and physical capabilities
- Ensure optimal level of sanitation and safety standards in the work area at all times
- Maintained cash neutral drawer of up to $2000 nightly.
Cook / Assist Kitchen Manager
DEWEY'S PIZZA
- Coordinate and supervise work of kitchen staff
- Built products by hand or using machines, to separate, spread, knead, spin, cast, cut, pull, or roll products
- Management of inventory and subsequent ordering of needed products
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
- Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
- FIFO method food testing to ensure food quality is up to code
- Weigh, measure, season and cook food according to company standards and guest expectations
- Aided in management of both the front end and the back end restaurant.
Customer Service Representative
SAM ASH MUSIC
09.2012 - 08.2014
- Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Refer unresolved customer grievances to designated departments for further investigation
- Solicit sales of new or additional services or products.
Education
Completed coursework towards Business Administration -
THE UNIVERSITY OF CINCINNATI
CINCINNATI, OH05.2015
Skills
- Customer Service
- Sanitation Practices
- Mechanical Aptitude
- Problem solving ability
- Call Management
- De-Escalation Techniques
Timeline
Maintenance Technician
JTM Foods
01.2021 - Current
Server / Bartender
DEWEY'S PIZZA
09.2014 - Current
Customer Service Representative
SAM ASH MUSIC
09.2012 - 08.2014
Cook / Assist Kitchen Manager
DEWEY'S PIZZA
Completed coursework towards Business Administration -
THE UNIVERSITY OF CINCINNATI
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