CALOS LUCERO
Specialist
Flushing
Summary
Experienced in Apple product knowledge and customer support. Utilize excellent communication skills to deliver effective solutions and elevate customer satisfaction levels. Demonstrate ability to cultivate strong customer relationships while staying abreast of emerging technology trends.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
2
2
Languages
Work History
Crew Member
McDonald's
01.2023 - 01.2024
- Increased customer satisfaction by {85%} by optimizing order fulfillment and ensuring service accuracy and efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Handled cash, credit, and digital transactions accurately, ensuring proper reconciliation at the end of shifts.
- Worked well with teammates and accepted coaching from management team.
Cashier
Dollar Tree
02.2024 - 09.2024
- Improved checkout efficiency by {15%} by organizing areas and restocking inventory during downtime.
- Increased customer satisfaction by {25%} by using effective solutions for product inquiries.
- Processed diverse customer transactions (cash, credit, gift cards) accurately and efficiently.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Tutor
LaGuardia Community College
10.2024 - 12.2024
- Improved student grades by {20%} by providing targeted academic support and clarifying coursework concepts.
- Improved student academic performance by {15%} by delivering personalized mentoring and communication guidance.
- Fostered a positive learning environment by tailoring sessions to individual learning styles and needs.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Associate of Science - Computer science
LaGuardia Community College
31-10 Thomson Ave, Long Island City, NY 11101 9 2023 - Current
High School Diploma -
Business Technology Early College High School
230-17 Hillside Ave., Queens, NY 11427 9 2019 - 1 2023
Skills
- Effective team engagement
- In-depth product knowledge
- Engagement
- Cash Handling
- Transaction Accuracy
- Strong Communication
- Fluent in English and Spanish
- Time management
- Skills development
- Lesson planning
- Problem-solving skills
- Relationship building
Timeline
Tutor
LaGuardia Community College
10.2024 - 12.2024
Cashier
Dollar Tree
02.2024 - 09.2024
Crew Member
McDonald's
01.2023 - 01.2024
Associate of Science - Computer science
LaGuardia Community College
9 2023 - Current
High School Diploma -
Business Technology Early College High School
9 2019 - 1 2023
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