Calum Babcook
Lapel,IN
Summary
Dynamic professional with expertise in customer service and food safety, honed at Mitchell’s Fish Market. Proven track record in enhancing guest experiences through effective upselling and personalized service. Strong teamwork and problem-solving skills led to a 20% increase in customer satisfaction. Adept at managing high-pressure environments with a focus on quality and efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Find Dining/banquet Server
Mitchell’s Fish Market
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Worked closely with the sommelier to provide personalized wine selections based on guests' tastes and meal choices.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Provided personalized service by remembering repeat guests' preferences and special requests.
Owner/Operator
Calum Babcook
2021 - Current
- Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
- Executed financial oversight by budgeting and tracking expenses to optimize profitability.
- Coordinated supply chain operations to ensure timely delivery of products and services.
- Trained and mentored team members to improve productivity and foster a positive work environment.
- Established compliance protocols to meet regulatory standards and mitigate operational risks.
- Maximized operational efficiency by analyzing workflow processes and identifying areas for improvement.
- Streamlined inventory management processes to reduce waste and enhance resource allocation.
- Implemented performance metrics to evaluate team effectiveness and drive continuous improvement.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Find Dining Server
Ruth Chris Steakhouse
2022 - 04.2023
- Executed precise order taking, ensuring accuracy and prompt communication with kitchen staff.
- Delivered exceptional customer service by engaging with guests and addressing their needs proactively.
- Presented menu items with detailed descriptions, enhancing guest dining experience and satisfaction.
- Coordinated table setups and maintenance to uphold a polished and inviting dining environment.
- Assisted in beverage pairing by recommending suitable options to complement guests' meal choices.
- Maintained comprehensive knowledge of menu offerings, enabling informed suggestions and upselling.
- Adapted to high-pressure situations, managing multiple tables efficiently during peak hours.
- Resolved guest complaints swiftly, ensuring a positive dining experience and repeat business.
- Trained new staff on service standards and operational procedures to maintain consistency.
- Processed payments accurately, ensuring a seamless checkout experience for guests.
- Monitored guest interactions, fostering a welcoming atmosphere that encouraged engagement.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Participated in team meetings to discuss menu changes and service improvements.
- Maintained cleanliness and organization of dining area, reflecting high standards of the establishment.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.
Team Leader Manager
White Dove Catering
07.2008 - 01.2016
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Developed training programs that enhanced team skills and improved service delivery standards.
- Facilitated conflict resolution among team members, fostering a collaborative work environment.
- Supervised daily operations, ensuring adherence to quality standards and efficient service delivery.
- Developed training programs, enhancing employee skills and promoting a culture of continuous learning.
- Established performance metrics, tracking progress and identifying areas for improvement.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Monitored team performance, providing guidance and support to achieve departmental goals.
- Conducted onboarding sessions, equipping new hires with essential knowledge and skills.
- Provided feedback to management, contributing insights for strategic planning discussions.
- Engaged with stakeholders, promoting strong relationships and ensuring alignment on project objectives.
General Manager
Pizza King Inc
07.2008 - 01.2014
- Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
- Coordinated special events to drive brand awareness and increase foot traffic within the establishment.
- Maintained strict adherence to local regulations and industry standards, promoting a safe working environment for both employees and customers alike.
- Identified market trends and adapted business strategies accordingly, ensuring continued relevance in a competitive industry landscape.
- Improved overall sales through the introduction of innovative marketing strategies and promotional events.
- Achieved higher team performance by implementing effective training and development programs for staff members.
- Integrated new technologies into daily workflows, streamlining processes while maintaining high levels of service quality.
- Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
- Implemented cost-saving measures, leading to significant reductions in overhead expenses without compromising service quality or customer satisfaction.
- Streamlined operational processes, resulting in increased efficiency and productivity across all departments.
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Customer service focus
- Adaptive problem solving
- Clearing tables efficiently
- Event setup and breakdown
- Punctual and reliable
- Flexible schedule
- Physical coordination
- Clear communication
- Event setup
- Safe food handling
- Hospitality service expertise
- Food handling
- Service prioritization
- Menu memorization
- Proper food handling
- Cash handling
- Performance improvement
- Bussing and table resets
- Station setup and restocking
- Running orders
- Food safety
- Order accuracy
- Team collaboration
- Tableside service
- Table setting expertise
- Efficient serving
- Silverware polishing
- Ordering procedures
- Guest relations
- Room teardown
- Beverage preparation
- Issue resolution
- High volume dining
- Menu explanation
- Wine service
- Weddings background
- Reliable transportation
- Quality control
- Food and beverage pairings
- Cash handling proficiency
- Item promotion
- Menu presentation
- Special dietary accommodations
- Hot table management
- Quality assurance
- Speech clarity
- Supply management
- Sales techniques
- Banquet coordination
- Customer order management
- Food inspection
- Positive attitude
- Problem-solving
- Attention to detail
- Cleaning and sanitizing
- Decision-making
- Task prioritization
- Food presentation
- Beverage service
- POS operation
- Effective customer upselling
- Dining customer service
Certification
Liquor license, safe, serve license, certified trainer, license, food, and beverage license, Board of Health license
Accomplishments
17 years in fine, dining, catering, starting my own company from the ground up that is still currently running successfully!
Affiliations
Salvation Army sales
Sales and marketing group
Sales and marketing training
Food and beverage certified trainer
Uptown Church group
Timeline
Team Leader Manager
White Dove Catering
07.2008 - 01.2016
General Manager
Pizza King Inc
07.2008 - 01.2014
Find Dining/banquet Server
Mitchell’s Fish Market
Owner/Operator
Calum Babcook
2021 - Current
Find Dining Server
Ruth Chris Steakhouse
2022 - 04.2023