Summary
Overview
Work History
Education
Skills
Timeline
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Calum HARLEY

College Park,MD

Summary

Accomplished Crew Manager with a proven track record at The Diner DC, enhancing team productivity and fostering positive guest relations. Skilled in staff skill enhancement and effective problem resolution, consistently achieving and surpassing quality expectations. Demonstrates a strong ability in workplace safety assessment and customer relations, contributing to long-term business growth and a positive working environment.

Overview

8
8
years of professional experience

Work History

Crew Manager

The Diner DC
11.2023 - Current
  • Host : Greet and seat guests at tables with menus and water.
  • Food runner: bring cooked food to the guest
  • Boosted productivity by setting clear goals and expectations for each server.
  • Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
  • Established positive relationships with guests fostering long-term business.

Crew Team Member

First Watch Restaurants Inc.
09.2021 - 01.2023
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.

Crew Team Member

McDonald's Restaurant
04.2019 - 03.2020
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.

Entertainer

Six Flags America
05.2017 - 11.2017
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Face paint of customers
  • Airbrush tattooing
  • Air brush graphic tees.
  • Collected cash from customers

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Crew Management
  • Staff Skill Enhancement
  • Workplace Safety Assessment
  • Preventative Equipment Care
  • Customer Relations
  • Commission-Based Sales Proficiency
  • Effective Problem Resolution

Timeline

Crew Manager

The Diner DC
11.2023 - Current

Crew Team Member

First Watch Restaurants Inc.
09.2021 - 01.2023

Crew Team Member

McDonald's Restaurant
04.2019 - 03.2020

Entertainer

Six Flags America
05.2017 - 11.2017

High School Diploma -

Penn Foster Career School

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Calum HARLEY