Madison Hoehn
Arbys Resturant
Belcamp,MD
5
years of professional experience
Results-driven professional with strong skills in crew leadership, customer service, and worker training. Enhanced team productivity through effective scheduling and performance evaluations, ensuring compliance with health and safety regulations.
Work History
Crew Manager
2 Months- Implemented scheduling adjustments to optimize labor efficiency during peak hours.
- Trained and supervised team members in food preparation and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Managed inventory levels, minimizing waste through effective stock rotation.
- Conducted performance evaluations, providing feedback to enhance team productivity.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Assisted in training new hires on operational procedures and company policies.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
- Streamlined inventory management processes, reducing waste while maintaining optimal stock levels for essential supplies at all times.
- Mentored new crew members, ensuring their smooth integration into the team and accelerating their learning process.
- Increased customer satisfaction through effective communication and timely resolution of issues.
Cashier
11 Months- Handled cash, credit, and debit transactions while ensuring proper change management.
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted customers with menu selections and answered inquiries regarding products.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Adapted quickly to changing menus and promotions to inform customers effectively.
- Collaborated with team members to optimize service flow during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Crew Member
2 Years 2 Months- Delivered exceptional customer service during high-volume periods.
- Prepared food items according to safety and quality guidelines.
- Operated kitchen equipment and maintained cleanliness standards consistently.
- Assisted in training new crew members on operational procedures.
- Monitored inventory levels and restocked supplies as needed.
- Worked well with teammates and accepted coaching from the management team.
Education
High School Diploma
- Honor Roll every semester
- Awarded Honors for all 4 years
- Dean Scholarship Recipient $108,000
- 3.7 GPA
Skills
Crew management
Employee training
Safety compliance
Inventory management
Customer support
Team collaboration
Task prioritization
Detail orientation
Dependable work ethic
Preventive maintenance
Report writing
Staff development
Timeline
Crew Manager
Arbys Resturant
06.2026 - CurrentRead More
Cashier
Riverside Pizzeria
09.2024 - 08.2025Read More
Crew Member
Burger King
01.2022 - 03.2024Read More
Aberdeen Highschool
High School Diploma
Read More