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Associate Principal Engineer

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Passionate KYC senior analyst with nearly 3 years of experience within Wise. People oriented with a strong ability to multi task, prioritize/manage time effectively and strong communication skills. Ability to adapt to changing procedures and environments with a strong attention to detail. Proven track record of handling customer cases with a focus on resolution and quality. Adept at quickly learning new procedures and processes to meet and exceed all metric standards set in place for driving success.

Dynamic and results-driven Customer Experience Specialist with a proven record of enhancing customer satisfaction, improving performance metrics, and fostering team collaboration. Skilled in cross-functional problem-solving, behavior trend analysis, and tailored communication strategies. Thrive in fast-paced environments and consistently drive impactful solutions that elevate customer and business outcomes.


Dynamic Account Management and Customer Success professional with 6+ years of accumulated experience in B2B SaaS, E-Payments, and FinTech. Proven track record in driving account growth, onboarding partners, and delivering exceptional client support. Skilled in stakeholder management, CRM implementation, and sales enablement. Passionate about building strong partnerships, optimizing payment solutions, and enabling business growth globally.

I thrive in ambiguity and build structure where there is none.

I'm an AML Investigations Lead with 10+ years in compliance operations at Wise, known for building high-performing teams and driving cross-functional alignment. I have a proven record of improving operational efficiency, reducing costs, and delivering high-quality outcomes. A strategic problem-solver with strong judgment and autonomy, I streamline processes that scale with growth and regulatory demands.

Accomplished Program Coordinator offering experience implementing federal programs aimed at meeting the needs of the schools and districts. Highly skilled at building lasting relationships with colleagues, principals, and district leaders.

 Motivated and detail-oriented Health Science student with a strong foundation in medical terminology, anatomy, and patient care principles. Licensed Pharmacy Technician with CPR and BLS certification, bringing five years of customer service experience and proven leadership as a Shift Leader and Catering Director, overseeing coordination, scheduling, and high-volume operations. Known for a compassionate, patient-centered approach, strong communication skills, and the ability to adapt quickly in fast-paced environments. Authorized to work in the US for any employer. 

Salesforce Data Engineer with 6+ years of experience designing, integrating, and optimizing data pipelines across Salesforce CRM and cloud platforms. Strong expertise in Salesforce APIs, SOQL, ETL/ELT pipelines, real-time integrations, and analytics enablement. Proven ability to automate CI/CD processes while ensuring data quality and compliance, demonstrating strong problem-solving and collaboration skills.

I'm an organized and energetic Shift Manager with growing leadership experience in a fast-paced restaurant environment. As a relatively new and younger manager, I bring a positive attitude, strong work ethic, and the ability to adapt quickly. Experienced in training new employees, managing labor and breaks, and leading teams through a lot of rush hours while maintaining excellent customer service. Highly versatile and able to jump in at any station as needed, while also being trusted with frequent closing shifts, guest requests, managing prep lists and freezer pulls, and maintaining cleanliness and food safety standards.

Experienced Senior Payment Operations Specialist with over 7+ years of expertise in the financial servicing and technology industry. Optimizes processes, promotes organization, and fosters collaboration to drive efficient operations. Manages timelines, cultivates relationships with stakeholders, delivers impactful cross-office presentations, and effectively communicates complex information. Committed to delivering exceptional results and contributing to the success of the team and organization.

Results-driven Payment Operations Senior Specialist with 2 years of experience in the FinTech industry. Streamlines payment processes and enhances operational efficiency. Demonstrates expertise in leveraging data analytics to optimize transaction workflows and resolve complex issues. Collaborates with cross-functional teams to implement innovative solutions and drive continuous improvement. Known for exceptional problem-solving abilities, attention to detail, and commitment to delivering superior customer experiences.

Jenna Sturgeon

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Payment Operations Senior Specialist

Loan Analyst/Loan Processor

Financial Counselor II

Education

Business Strategy

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Payment Operations Senior Specialist

Loan Analyst/Loan Processor

Financial Counselor II

Business Strategy

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