Calvin Allison
Dubuque
Summary
Quick learner with a strong ability to adapt and excel in detail-oriented projects. Proven track record of delivering high-performing results at Empower through effective communication and organization. Recognized for problem-solving skills and resourcefulness in identifying and resolving issues efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialist Account Protection, Registered
- Empower
Remote - Dubuque
09.2024 - Current
- Work with leadership and other key internal teams (Client services, account resolution, CSI, etc.) to bring escalated account protection concerns to closure.
- Handle all fraud and suspicious activity related calls for all Empower Call Centers and coordinate escalations with the Empower Fraud Ops Protection team.
- Communicate with senior executives and security personnel within Empower on fraud-related cases.
- First-line resource for client-facing teams who submit fraud concerns for resolution to participant inquiries.
- Take ownership of fraud cases, and follow up with the participant.
- Recognizes patterns of fraud and updates Participant Services with them.
Senior Representative Retirement
Empower
Remote - Dubuque
06.2021 - 09.2024
- Answer inbound phone calls from participants to assist with withdrawals, rollovers, loans, or any account maintenance.
- Problem solve for any issues the participants may experience.
- Mentor other representatives and provide 1 on 1 feedback.
- Train new-hire representatives with job shadowing.
Education
Bachelor of Science - Business Administration And Management
University of Arkansas
Remote - Fayetteville, AR05-2023
Skills
- Active listening
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- Conflict resolution
Certification
- Series 06 License
- Series 63 License
References
References available upon request.
Timeline
Specialist Account Protection, Registered
- Empower
09.2024 - Current
Senior Representative Retirement
Empower
06.2021 - 09.2024
Bachelor of Science - Business Administration And Management
University of Arkansas