Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
References
Timeline
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Calvin Eames

Seattle,WA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Dicks Sporting Goods
03.2022 - Current
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced shrink and theft through polite customer service and security partnership in a high theft store.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by partnering with management for problem solving and conflict de-escalation
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

Education

High School Diploma -

Rigby High School
Rigby, ID
06.2021

Skills

  • Customer Order Management
  • Customer Relations & Complaint Resolution
  • Product Knowledge
  • Sales Techniques

Accomplishments

Promoted from Customer Service Associate to Customer Service Specialist 6 months after hire date at Dicks Sporting Goods due to exceptional performance.

Affiliations

  • Athletic Gear and Culture
  • Computer Science
  • Hiking and Outdoor Exploration

Software

Microsoft Word

References

References available upon request.

Timeline

Customer Service Specialist

Dicks Sporting Goods
03.2022 - Current

High School Diploma -

Rigby High School
Calvin Eames