Calvin Gamboa
Pauley Construction LLC
PHOENIX,AZ
1
year of professional experience
Detail-oriented IT Support Specialist transitioning to Systems Administration, with hands-on experience in enterprise endpoint management and Active Directory administration. Bridges end-user support and backend infrastructure through PowerShell automation and asset tracking. Focused on enhancing IT operations to support mission-driven nonprofit initiatives.
Work History
IT Onsite Support Specialist
7 Months- Administered user accounts, security groups, and access permissions within Active Directory to facilitate secure onboarding and offboarding.
- Developed and maintained PowerShell scripts to automate recurring computer setup and deployment tasks, significantly reducing manual configuration time.
- Stage, deploy, and maintain network and infrastructure equipment in coordination with senior IT staff, assisting with physical installation and connectivity.
- Spearheaded improvements to the IT inventory process, implementing structured tracking for company hardware to ensure reliable equipment lifecycle management.
- Provided Tier 1 and Tier 2 technical support for a distributed workforce, troubleshooting complex hardware, software, and endpoint connectivity issues.
- Perform root-cause analysis on recurring local infrastructure issues, escalating critical system anomalies to specialized engineering teams when necessary.
Education
Associate of Applied Science - Information Technology
4.0 GPA
Skills
Systems & Identity Administration: Active Directory
Okta (SSO/MFA)
Windows 10/11
User Account Provisioning & Deprovisioning
IT Support & Remote Troubleshooting: Tier 1/2 Escalations
Remote Desktop (RDP/Quick Assist)
OS Diagnostics
System Imaging & Deployment
IT Service Management (ITSM): Atlas Ticketing System
SLA Compliance
Asset Lifecycle Management
Knowledge Base (KB) & SOP Documentation
Scripting & Automation: PowerShell
Google Apps Script
Workflow Automation
Batch Processing
Database & Technical Tools: SQL Server
SQL Server Management Studio (SSMS)
Regular Expressions (Regex)
Google Sheets Integration
Networking & Infrastructure: Network Troubleshooting (TCP/IP
DNS/DHCP Basics)
Hardware Staging
Server Room Operations
Timeline
IT Onsite Support Specialist
Pauley Construction LLC
02.2026 - CurrentRead More
Rio Salado College
Associate of Applied Science from Information Technology
Read More