Oniel Cleary
Anaheim,CA
Summary
Resourceful IT Support professional with several years of experience troubleshooting hardware, software, and network issues to improve organizational efficiency. Skilled in providing end-user support, resolving technical service requests, and documenting incidents through ticketing systems. Experienced in IT deployments, system administration, and maintaining security and compliance standards while delivering reliable technical support in fast-paced environments.
Overview
11
11
years of professional experience
2020
2020
years of post-secondary education
Work History
L3 IT Support Specialist
One Medical
San Francisco, CA
01.2021 - Current
- Reimaging, deploying, and managing inventory of Apple and Windows machines
- Managing service tickets in Zendesk, responding to support requests through various platforms, and providing exceptional customer service to user
- Adding users and machines to QuickBase system
- One Medical – IT Support Specialist (Contract) | Jan 2021 – Present | San Francisco, CA• Reimage, deploy, and manage 8–12 Apple & Windows devices per day• Handle 25–45 Zendesk service tickets daily with same-shift resolutions• Add/update 5–10 users or devices in QuickBase daily for accurate asset tracking• Troubleshoot printers, scanners & iPads, resolving 10–15 device issues per day• Support onboarding, preparing MFA, accounts & equipment for 3–5 new hires daily• Perform daily HIPAA-aligned compliance and security workflow checks
IT Support Specialist II (contract)
Bank of the West
San Ramon, CA
07.2018 - 01.2021
- Provide timely support for hardware, software, and network-related issues, and responding to and solving 70+ tickets per week
- Set up and deploy 60 + laptops and workstations per week for new and existing users
- Organize and maintain the inventory of deployed and stored equipment
- Reimaging and flashing 35+ new and used laptops, and VDI boxes on a daily basis
- Administrative support, including writing emails, managing service tickets, and customer support
Assistant Manager (Sort and Operations)
Ontrac
Santa Ana, CA
08.2015 - 09.2017
- Managed 25+ employees at a high-volume warehouse responsible for receiving, unloading, sorting and shipping 30,000+ packages every shift
- Coordinated internal and external communications regarding inventory, damages, shipping errors, and mislabeled packages, in addition to daily correspondence with customers regarding issues
Education
Year Up - Concentration in IT Helpdesk
Diablo Valley College
Pleasant Hill, CASkills
Windows 7/10 Imaging, Repair & Maintenance
HP VM Configuration
McAfee ePO
Cherwell
My Sentinel
Active Directory Administration
Azure Active Directory (User & Group Management, Conditional Access)
Okta Administration (SSO, MFA, Lifecycle Workflows)
Microsoft Endpoint Manager
Ivanti Endpoint Management (Software Deployment, Compliance, Patching)
VPN Troubleshooting & Repair
Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Inventory Management (CMDB Maintenance)
Jamf
QuickBase
Google Admin
Zendesk
Kaseya
Cisco Systems
GlobalProtect VPN
Printix Administration (Printer Setup & Network Print Deployment)
RingCentral
Zoom
Box
Bomgar (Remote Support)
Customer & Support Skills
Customer Support & Technical Assistance
Help Desk & Service Desk Support
Ticket Management & SLA Compliance
Remote Troubleshooting & End-User Support
Incident & Request Management
User Account Provisioning & Access Management
Clear Communication & Documentation
Escalation & Cross-Team Collabo
Timeline
L3 IT Support Specialist
One Medical
01.2021 - Current
IT Support Specialist II (contract)
Bank of the West
07.2018 - 01.2021
Assistant Manager (Sort and Operations)
Ontrac
08.2015 - 09.2017
Year Up - Concentration in IT Helpdesk
Diablo Valley College