Noah Quinn
Kirkwood,MO
Summary
Dynamic Technical Customer Service Representative with extensive experience in delivering exceptional support. Recognized for combining deep technical knowledge, strong reasoning skills, and effective research techniques to address complex inquiries. Proficient in troubleshooting and swiftly identifying issues, ensuring prompt and effective resolutions that enhance customer satisfaction. Committed to fostering positive relationships and driving customer loyalty through outstanding service.
Overview
3
3
years of professional experience
Work History
System Support Specialist
Enterprise Bank & Trust
Kirkwood, MO
09.2024 - Current
- Delivered technical support for internal users, resolving complex hardware, software, and application issues through remote and on-site assistance.
- Diagnosed, researched, and resolved system issues using established tools and procedures while documenting solutions to improve resolution time and knowledge reuse.
- Managed and prioritized help desk tickets and phone support, ensuring timely resolution, accurate escalation, and adherence to IT service standards.
- Supported endpoint deployments, workstation changes, and system upgrades, including OS reloads, patching, and application updates.
- Collaborated with vendors and internal IT teams to troubleshoot escalated issues and support ongoing IT initiatives.
- Contributed to process improvements and user experience enhancements while maintaining data security, confidentiality, and compliance standards.
Help Desk Technician
ISPN Network Services
Lenexa, Kansas
09.2022 - 09.2024
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Resolved customer issues by explaining self-help techniques that resulted in minimal personnel involvement.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
Education
Associate of Science - Information technology, Cybersecurity
Southern Illinois University Edwardsville
Edwardsville, IL05.2022
Associates Degree - Information Technology
American Trade School
St. Ann, MO12.2017
Skills
Technical Troubleshooting
Help Desk Support
Customer Service Support
Mac OS X, Windows 10, 8, 7, Server 2012, 2008, 2003 to XP
Windows 10, Windows 7, Mac OS X, Google Collaboration Apps and Office 365
Hardware and software installation
Hardware and Software Repair
Network interface and network security
Active Directory maintenance and Exchange 2007 & 2010
Timeline
System Support Specialist
Enterprise Bank & Trust
09.2024 - Current
Help Desk Technician
ISPN Network Services
09.2022 - 09.2024
Associates Degree - Information Technology
American Trade School
Associate of Science - Information technology, Cybersecurity
Southern Illinois University Edwardsville