Summary
Overview
Work History
Education
Skills
Timeline
Certification
Personal Projects
Hi, I’m

Nolan McIntyre

Rochester,MN

Summary

A resourceful and highly motivated IT professional with a strong foundation in hardware and 10+ years of combined personal and professional experience, now possessing proficient knowledge of IBM Power Systems. Leverages a successful IBM Systems Support Apprenticeship to offer a unique blend of hands-on technical expertise in system support, troubleshooting, and optimization for both PC and server environments. Adept at resolving complex hardware and software issues, managing help desk tickets, and collaborating with cross-functional teams. Proven ability to quickly learn and adapt, as demonstrated by a successful transition into Power Systems. Eager to contribute technical skills and prior hardware experience to a challenging new role, with the added benefit of existing familiarity with the IBM Rochester facility and processes, ensuring a rapid and efficient onboarding.

Overview

6
years of professional experience
1
Certificate

Work History

IBM
Rochester, MN

System Support Specialist
02.2024 - 02.2025

Job overview

  • Provided comprehensive technical support for internal IBM development teams, supporting both Intel and IBM Power Systems.
  • Specialized in Power Systems, including OS installation/troubleshooting (Linux, AIX, IBM i), storage configurations, hardware swaps, and general server support.
  • Managed and resolved help desk tickets efficiently, minimizing downtime for users.
  • Collaborated with cross-functional teams to implement new technology solutions and on process improvement initiatives.
  • Conducted regular maintenance tasks, including backups, patches, and updates.
  • Key Achievements:
  • Proactively resolved critical system overload issues, recommending and implementing optimized system configurations and fail-safe mechanisms.
  • Advocated for and implemented improved cooling solutions in a high-density lab environment.
  • Initiated collaboration with a separate on-site team, streamlining problem-solving and reducing costs.

Texas Roadhouse
Rochester, Minn

Server Trainer
10.2018 - 02.2024

Job overview

  • Trained new servers in effective upselling techniques and ensured comprehensive coverage of story points at each table.

Education

IBM
Rochester, MN

IBM Systems Support Apprenticeship Certification from system support and infrastructure management
02.2025

University Overview

Focused on system support and infrastructure management, with hands-on experience in diagnosing and resolving hardware/software issues.

Rochester IBM

IBM Technical Support Professional Certificate
02.2025

University Overview

Focused on system support and infrastructure management, with hands-on experience in diagnosing and resolving hardware/software issues.

Sheridan High School
Sheridan, WY

High School Diploma
05-2011

University Overview

Casper College
Casper

Associate’s Degree from General Studies

University Overview

Unfinished

Skills

  • Hardware Troubleshooting
  • Hardware Swaps
  • PC and Server Systems Configuration & Maintenance
  • Reading Electrical Schematics
  • Soldering
  • PCB Design
  • Custom PC Building
  • IBM Power Systems
  • System Support
  • Operating System Install/Troubleshooting (AIX, IBM i, Linux)
  • Storage Configurations
  • System Administration
  • Software Troubleshooting
  • Network Administration
  • Technical Support
  • Help Desk Management
  • Data Backup Strategies
  • Disaster Recovery Planning
  • System Configuration Optimization
  • Linux
  • AIX
  • IBM i
  • Microsoft Windows/Server
  • Networking and Data (Ethernet & Fiber-optic)
  • VMWare
  • Microsoft 365
  • Power Automate
  • Problem-Solving
  • Process Improvement
  • Customer Service
  • System troubleshooting
  • Data backup and recovery
  • Server maintenance
  • Cross-functional collaboration
  • Process improvement
  • Electrical troubleshooting

Timeline

System Support Specialist
IBM
02.2024 - 02.2025
Server Trainer
Texas Roadhouse
10.2018 - 02.2024
IBM
IBM Systems Support Apprenticeship Certification from system support and infrastructure management
Rochester IBM
IBM Technical Support Professional Certificate
Sheridan High School
High School Diploma
Casper College
Associate’s Degree from General Studies

Certification

  • https://www.credly.com/users/nolan-mcintyre

Personal Projects

Personal Projects

Train Table Controller Rebuild: Reconstructed a train table controller, developing a deep understanding of Printed Circuit Boards (PCBs), proficiency in soldering techniques, and the ability to interpret electrical schematics.

Network-wide Ad Blocker: Configured a network-wide ad blocker using a Linux distribution to improve network speed and security.

Custom PC Building: Built multiple custom Intel-based PCs, optimizing airflow, cooling, and dust mitigation.

Nolan McIntyre