A resourceful and highly motivated IT professional with a strong foundation in hardware and 10+ years of combined personal and professional experience, now possessing proficient knowledge of IBM Power Systems. Leverages a successful IBM Systems Support Apprenticeship to offer a unique blend of hands-on technical expertise in system support, troubleshooting, and optimization for both PC and server environments. Adept at resolving complex hardware and software issues, managing help desk tickets, and collaborating with cross-functional teams. Proven ability to quickly learn and adapt, as demonstrated by a successful transition into Power Systems. Eager to contribute technical skills and prior hardware experience to a challenging new role, with the added benefit of existing familiarity with the IBM Rochester facility and processes, ensuring a rapid and efficient onboarding.