Taylor M. Nunn
Canton,GA
Summary
Dynamic System Support Specialist with a proven track record at Cherokee County School District, excelling in hardware troubleshooting and effective communication. Adept at managing technology inventory and implementing system upgrades, I consistently deliver exceptional user support while fostering collaborative relationships with faculty and staff. Committed to enhancing operational efficiency and data accuracy.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
System Support Specialist
Cherokee County School District
Canton, GA
11.2014 - Current
- Provided technical support for faculty and staff across multiple school locations.
- Installed and configured software applications for educational systems and devices.
- Troubleshot hardware and software issues to ensure smooth operation of technology.
- Responded to help desk tickets promptly, resolving issues efficiently and effectively.
- Assisted in the development of project plans and timelines for system upgrades and implementations.
- Maintained inventory records of all hardware and software components.
- Maintained positive working relationship with fellow staff and management.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Executed logistics operations across 40 sites, ensuring timely deliveries and pickups of thousands of technology items to meet project deadlines.
State Court Data Entry Clerk/ Superior Court Records Data Entry Clerk
Cherokee County Justice Center
08.2013 - 11.2014
- Executed data entry and filing for court documents efficiently.
- Assisted with daily courtroom hearings to facilitate smooth operations.
- Gathered and organized record requests for government agencies promptly.
- Completed creation requests for new cases, ensuring accuracy and compliance.
- Performed additional duties as assigned to support courtroom staff.
Technology Assistant
Cherokee County School District-Technology Department
05.2013 - 07.2013
- Assisted in the set up and installation of new technology for both existing and new locations
- Managed the removal and relocation of obsolete technology from assigned facilities
- Serviced various schools technology equipment
- Installed interactive learning devices (Smart/Promethean Boards)
- Maintained an accurate inventory of all technology assets within assigned facilities
- Worked a flexible schedule in various locations
- Ensured adherence to good safety procedures
After School Worker
Cherokee County School District-Liberty Elementary School
08.2012 - 05.2013
- Supervised the safety and security of the Kindergarten students
- Encouraged good behaviors using the positive reinforcement method
- Established a safe play environment for the children
- Organized and engaged in recreational activities such as games and puzzles
- Encouraged children to be understanding of and patient with others
Technology Assistant
Cherokee County School District-Technology Department
05.2012 - 08.2012
After School Worker
Cherokee County School District-Canton Elementary School
08.2011 - 05.2012
Student Worker to the Superintendent's Executive Administrative Assistant
Cherokee County School District-Central Office Building A
08.2010 - 05.2011
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Managed office supplies, vendors, organization and upkeep
- Directed guests; routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Assisted with event planning, including associated travel and logistical arrangements
- Screened all visitors and directed them to the correct employee or office
- Obtained signatures for financial documents and internal and external invoices
Education
Associate of Applied Science - Criminal Justice Technology
Chattahoochee Technical College
01.2013
Skills
- Microsoft Office: Word, Excel, Publisher, PowerPoint, Outlook
- Java proficiency
- Data entry and imaging
- HTML skills
- Detail orientation
- Customer service communication
- Organization and filing
- Technology inventory control
- Hardware troubleshooting
- Software installation
- Help desk support
- System upgrades
- Data accuracy
- Inventory management
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Hardware repair
- User support
- Task prioritization
- Software troubleshooting
- Dell repair certification
- HP repair certification
- Microsoft Innovative Educator certification
- Incident IQ agent certification
- Incident IQ admin certification
Certification
Incident IQ Admin
Timeline
System Support Specialist
Cherokee County School District
11.2014 - Current
State Court Data Entry Clerk/ Superior Court Records Data Entry Clerk
Cherokee County Justice Center
08.2013 - 11.2014
Technology Assistant
Cherokee County School District-Technology Department
05.2013 - 07.2013
After School Worker
Cherokee County School District-Liberty Elementary School
08.2012 - 05.2013
Technology Assistant
Cherokee County School District-Technology Department
05.2012 - 08.2012
After School Worker
Cherokee County School District-Canton Elementary School
08.2011 - 05.2012
Student Worker to the Superintendent's Executive Administrative Assistant
Cherokee County School District-Central Office Building A
08.2010 - 05.2011
Associate of Applied Science - Criminal Justice Technology
Chattahoochee Technical College