Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
18
18
years of professional experience
Work History
Security Officer
Duke Medical Center
Durham, NC
08.2024 - Current
Monitored premises and recorded activity in daily officer reports.
Verified photo IDs and tickets to allow guests passage.
Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Reported safety hazards for remediation response.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Food Service Supervisor
McDonald's
Raleigh, NC
05.2020 - Current
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Sales Associate Manager
Walmart
Durham, NC
01.2010 - 05.2012
Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
Cashier Specialist
Target
Durham, NC
12.2009 - 01.2010
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Parking Supervisor
Raleigh Durham International Airport
Raleigh, NC
02.2007 - 11.2009
Collected parking lot fees from customers and issues parking stubs.
Resolved all customer issues to maintain high standards of customer satisfaction.
Patrolled parking areas and monitored car safety to prevent theft and damage.
Improved operations by working with team members and customers to find workable solutions.
Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
Education
High School Diploma -
Jordan High School
Durham, NC
05.2000
Skills
Portioning
Staff leadership
Quality assurance policies
Schedule coordination
Inventory control
Employee development
Accomplishments
Captain Of Security Award for Outstanding Leadership
Management Analyst at Federal Bureau of Prisons, Central Office, Washington, D.C.Management Analyst at Federal Bureau of Prisons, Central Office, Washington, D.C.