Adam Ibrahim
Renton,WA
Summary
Detail oriented professional with a strong background in security and customer service. Expertise in monitoring premises, responding to incidents, and providing assistance to clients, ensuring a safe and welcoming environment. Committed to fostering positive interactions and maintaining high standards of safety and service.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Security Officer
Allied Universal
Seattle, USA
10.2024 - Current
- Provided professional security services for Allied Universal from October 2024 to present, including monitoring premises, controlling access points, and conducting regular patrols to ensure safety and compliance with site policies.
- Maintained detailed incident and activity reports, promptly responded to alarms and disturbances, and enforced security procedures while providing strong customer service.
- Exhibited reliability, situational awareness, and effective communication in interactions with clients, visitors, and emergency personnel.
Concierge/Security Officer
Securitas
Seattle, USA
03.2022 - 10.2023
- Conducted patrols and completed daily tasks to ensure safety and security.
- Documented incidents and filed reports with detailed information for accurate record-keeping.
- Guided clients to appropriate departments and resources and customers with directions and questions as needed displaying problem solving skills, customer satisfaction, etc.
Freelance call center representative
Seattle, USA
04.2023 - 06.2023
Customer Service Associate/Cashier
Walgreens
Tukwila, USA
10.2021 - 07.2022
- Gained warehouse experience by sorting and organizing stock, ensuring shelves were consistently stocked.
- Translated for Somali-speaking customers, facilitating effective communication and enhancing customer service.
- Handled cash and card transactions efficiently at the register.
- Coordinated FedEx services by processing drop-off and pickup requests, ensuring accurate labeling and documentation for each order.
Crew Cashier
ARBYS
Burien, USA
11.2019 - 04.2020
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Enhanced customer satisfaction by promptly addressing and resolving food or service complaints.
- Strengthened brand loyalty and contributed to customer satisfaction through effective collaboration with food service team members.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Processed credit card payments and gave counter slips to customers for signatures.
- Arranged food items on serving trays for efficient service. on serving trays and in carry-out packages.
- Checked orders for accuracy before handing them to customers. and bagged items for easy transport.
- Addressed customer concerns and communicated relevant information to supervisor for resolution.
Cashier/Customer Service Associate
Hilal market
Tukwila, USA
01.2018 - 04.2020
- Processed cash and card transactions, bagged items for customers, and provided translation assistance for English-speaking customers.
- Sorted boxed shipment goods from trucks and stocked shelves.
- Processed customer transactions efficiently at the point of sale.
- Maintained accurate cash drawer and handled cash management tasks.
- Assisted customers with product inquiries and provided excellent service.
Server
The Cheesecake Factory
Tukwila, USA
06.2019 - 01.2020
- Passed out food, processed transactions, worked very good in a fast-paced environment.
- Welcomed customers to the restaurant with a friendly smile.
- Took and recorded food and drink orders accurately.
- Served meals to customers, ensuring satisfaction.
- Passed out food, processed transactions, I work very good in a fast-paced environment.
- Operated cash register to process customer transactions efficiently.
Education
Culinary Arts - Certificate Of Participation
Puget Sound Skills Center
Burien, WAHigh school diploma -
Highline High School
Burien, WASkills
- Surveillance Techniques
- Site Security
- Safety Compliance
- Emergency Response
- CCTV
- Access Control
- Threat Detection
- Incident Documentation
- De-escalation Techniques
- Communication skills
- Customer service
- Client Interaction
- Customer management
- Problem solving
- Time management
- Decision making
- Leadership
- Supervision
- Training development
- Team collaboration
- Warehouse experience
- Cash handling
- POS system operation
- Cash register
- Google Suite
- Google Docs
- Microsoft Excel
- Windows
- Databases
- Food safety
- Safe food handling
- Food Service
- Dish preparation
- Portioning
- Order picking
- Sales
- Serving Experience
- Restaurant experience
- First aid
- Crisis Management
- Attention to detail
- Safety Procedures
- Analysis skills
- Radio Dispatch
- Grammar expertise
- Writing skills
- Somali
- English
- Floor care
- Customer support
- Negotiation
- Task prioritization
- Phone communication
- Busser
- De-escalation Techniques
- Attention to detail
- Team collaboration
Certification
- Food Handler Certification
- Guard Card
- Driver's License
- CompTIA A+
- MAST Permit
Languages
- Somali, Fluent
- English, Expert
Personal Information
- Somali, Fluent
- English, Expert
Timeline
Security Officer
Allied Universal
10.2024 - Current
Freelance call center representative
04.2023 - 06.2023
Concierge/Security Officer
Securitas
03.2022 - 10.2023
Customer Service Associate/Cashier
Walgreens
10.2021 - 07.2022
Crew Cashier
ARBYS
11.2019 - 04.2020
Server
The Cheesecake Factory
06.2019 - 01.2020
Cashier/Customer Service Associate
Hilal market
01.2018 - 04.2020
Culinary Arts - Certificate Of Participation
Puget Sound Skills Center
High school diploma -
Highline High School