Calvin Jones
Atlanta,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
24
24
years of professional experience
Work History
Professional Cleaner
Tidy Shines Cleaning LLC
Atlanta, GA
05.2019 - Current
- Serviced, cleaned and restocked restrooms.
- Sanitized high-touch surfaces such as door handles and light switches.
- Changed linens on beds when requested by client or hotel staff.
- Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
Telemarketer A.B.I
National Fraternal Order Of Police
Atlanta, GA
07.2010 - 12.2020
- Conducted surveys with current customers regarding their satisfaction levels with products or services.
- Identified potential customers through cold calling and database research.
- Responded to customers' requests for assistance with various issues they were having.
- Answered incoming calls and directed them to appropriate departments or personnel.
Telemarketer
Area Benefits
Atlanta, GA
06.2001 - 09.2009
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Developed new leads each day at or above quotas.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
Skills
- Customer service
- Time management
- Cleaning techniques
- Sanitation practices
- Problem solving
- Communication skills
- Team collaboration
- Waxing and buffing
- Building relationships
- Supply inventory management
Timeline
Professional Cleaner
Tidy Shines Cleaning LLC
05.2019 - Current
Telemarketer A.B.I
National Fraternal Order Of Police
07.2010 - 12.2020
Telemarketer
Area Benefits
06.2001 - 09.2009
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