Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Calvin Lister

Arlington,TX

Summary

Accomplished Debit Card Fraud and Claims Specialist with a proven track record in fraud detection and prevention. Achieved over 90% accuracy in fraud claim resolutions through effective mentoring and leadership, showcasing strong analytical and communication skills. Proficient in Microsoft 365 Applications, with a focus on leveraging critical thinking and teamwork to drive operational efficiencies. Committed to developing innovative fraud prevention strategies to enhance organizational security.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Debit Card Fraud Specialist II

JP Morgan Chase Bank
Plano, TX
12.2020 - Current
  • Investigated debit card claims with diverse application resources.
  • Maximized efficiency using Chase software integrated with Office 365 tools.
  • Utilized high-level interpersonal, analytical, investigative and negotiation abilities.
  • Participated in special projects assigned by local management.
  • Provided mentorship to team members.

Claim Processor

State Farm Insurance
Plano, TX
01.2019 - 12.2020
  • Efficiently process property damage claims adhering to state regulations.
  • Review and organize multiple claims for efficient handling.
  • Utilize company policy expertise and state regulations for accurate damage assessments.
  • Engaged with customers during claims process through phone, email, and social media.
  • Delivered tailored solutions for claim details and support options.

Lease Service Account Representative

GM Financial
Arlington, TX
11.2015 - 06.2017
  • Collected car lease payments from defaulting customers.
  • Delivered detailed vehicle information and lease terms to customers.
  • Deliver diverse payment choices for leases along with clear contract explanations.
  • Employed firm applications alongside Excel to prepare claims.

Benefits Provider

Aetna
Arlington, TX
06.2012 - 08.2013
  • Address incoming questions from healthcare professionals, plan members and sponsors.
  • Reviewed insurance coverage for upcoming medical treatments.
  • Ensure claims accuracy and handle customer issues effectively.
  • Applied comprehensive knowledge of complex claims management.

Senior Loan Payment Collector

Citigroup (CitiFinancial)
Irving, TX
12.2006 - 05.2011
  • Handled inbound and outbound calls to recover payments from defaulted personal loans.
  • Reviewed and distributed necessary paperwork to prevent potential legal issues.
  • Provided customers with guidance to resolve billing issues.

Education

Associate Degree - Computer Information Systems

Bossier Parish Community College
Bossier City, LA
05.1997

High School Diploma -

Northwood High School
Shreveport, LA
05.1990

Skills

  • Critical thinking
  • Analyzing
  • Decision-making
  • Experienced with Microsoft 365 Tools
  • Time management
  • Strong Interpersonal Communication
  • Collaborative Teamwork
  • Self-Motivated Work
  • Mentoring
  • Expert in Specific Field
  • Written communication
  • Oral communication
  • Interpersonal skills
  • Analytical skills
  • Negotiation skills
  • Dispute resolution
  • Fraud detection
  • Fraud claims handling
  • Effective Investigative Strategies

Certification

  • Claim Adjuster License # 1735456 Expired 2/28/21

Accomplishments

  • Top Performer Award June 2021; July 2021

Timeline

Debit Card Fraud Specialist II

JP Morgan Chase Bank
12.2020 - Current

Claim Processor

State Farm Insurance
01.2019 - 12.2020

Lease Service Account Representative

GM Financial
11.2015 - 06.2017

Benefits Provider

Aetna
06.2012 - 08.2013

Senior Loan Payment Collector

Citigroup (CitiFinancial)
12.2006 - 05.2011

Associate Degree - Computer Information Systems

Bossier Parish Community College

High School Diploma -

Northwood High School

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Calvin Lister