Calvin Loreilhe
Brockton,MA
Summary
Proven Security Officer and Sales Associate with a track record of enhancing safety and customer satisfaction at Allied Universal Security and Macy's Department Store. Excelled in CCTV monitoring and emergency management, while demonstrating exceptional staff management and customer engagement skills. Achieved significant improvements in security protocols and customer loyalty, showcasing a results-driven approach with a focus on critical security and service achievements.
Overview
17
17
years of professional experience
Work History
Security Officer
Allied Universal Security
09.2012 - 07.2024
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reported suspicious activities and persons to law enforcement.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Sales Associate
Macys Department Store
05.2007 - 09.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Dorchester High School
Dorchester, MASkills
- Visitor tracking
- CCTV Monitoring
- Staff Management
- Emergency Management
Timeline
Security Officer
Allied Universal Security
09.2012 - 07.2024
Sales Associate
Macys Department Store
05.2007 - 09.2009
High School Diploma -
Dorchester High School
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