Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Calvin Ma

Boston,MA

Summary

Friendly supervises with partner staff and oversees daily operations. Creates positive working atmosphere to improve service delivery. Assisted customer with special needs, ensuring a comfortable and stress-free travel experience.

Overview

11
11
years of professional experience

Work History

Senior Airport Service Agent

Emirates
05.2024 - Current
  • Centralize Load control.
  • Baggage service handling.
  • Ramp turn around operation.
  • Assisted passengers with special needs.
  • Airline lounge operation

Airport Service Agent

The Emirates Group
04.2022 - 04.2024
  • Centralize Load control.
  • Baggage service handling.
  • Ramp turn around operation.
  • Assisted passengers with special needs.
  • airline lounge operation

Centralize Load Control

Dnata Airport Services
09.2021 - 03.2022

Centralize load control for Emirates airline.

Ramp operation

Bagroom operation.

Passenger Service Supervisor

Dnata Airport Services
07.2021 - 09.2021
  • Account Supervisor for Cathay Pacific Boston
  • Baggage Handling
  • Turn around coordinator


Contractor/ electrical

Lau electric LLC
08.2020 - 03.2021
  • General contractor
  • Also work as helper for Licensed electrician.

Passenger Service Supervisor, Turnaround coordinator trainer

Sky Handling Partner
06.2019 - 12.2019
  • Passenger service supervisor for Cathay Pacific Boston
  • Baggage service handling.
  • Aircraft turnaround coordinator(TCO).
  • Massport licensed jet bridge operator.
  • Aircraft loading/unloading assistant.
  • Bag room handling assistant.
  • Aircraft turnaround coordinator trainer for Cathay Pacific Airways Boston

Passenger Service Supervisor

Swissport International Ltd.
09.2017 - 06.2019
  • Passenger service supervisor for Cathay Pacific Boston
  • Baggage service handling.
  • Aircraft turnaround coordinator(TCO).
  • Massport licensed jet bridge operator.
  • Aircraft loading/unloading assistant.


Delivery Driver, Front Desk, Waiter

Tiki Palace Restaurant
12.2014 - 05.2018
  • Delivery driver.
  • Front desk,
  • Waiter

Cashier

Auntie Anne's
09.2013 - 05.2014

Education

High school or equivalent -

First year of College in Electrical Engineering - Electrical Engineering

Bunker Hill Community College
Boston, MA
06.2024

High school or equivalent in Carpentry -

Quincy High School
Boston, MA
06.2015

High school or equivalent in Carpentry -

Franklin High School
Seattle, WA
01.2013

Skills

  • Bilingual
  • Case Management
  • Customer Service
  • Front Desk
  • Microsoft Office
  • Electrical Experience
  • Delivery Driver Experience
  • Microsoft Word
  • Construction
  • Data Entry
  • Ramp operations
  • Team Management

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Senior Airport Service Agent

Emirates
05.2024 - Current

Airport Service Agent

The Emirates Group
04.2022 - 04.2024

Centralize Load Control

Dnata Airport Services
09.2021 - 03.2022

Passenger Service Supervisor

Dnata Airport Services
07.2021 - 09.2021

Contractor/ electrical

Lau electric LLC
08.2020 - 03.2021

Passenger Service Supervisor, Turnaround coordinator trainer

Sky Handling Partner
06.2019 - 12.2019

Passenger Service Supervisor

Swissport International Ltd.
09.2017 - 06.2019

Delivery Driver, Front Desk, Waiter

Tiki Palace Restaurant
12.2014 - 05.2018

Cashier

Auntie Anne's
09.2013 - 05.2014

High school or equivalent -

First year of College in Electrical Engineering - Electrical Engineering

Bunker Hill Community College

High school or equivalent in Carpentry -

Quincy High School

High school or equivalent in Carpentry -

Franklin High School

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Calvin Ma