Rochelle Barbosa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Airport Service Agent
Emirates Airlines
08.2013 - 09.2023
- Actively enhance revenue earnings by providing options to customers on all products and services.
- Ensure highest standard of customer service is provided and ensure that set service quality levels are achieved.
- Highlight to customers the legal requirements covering their journey.
- Maintained detailed records of flight-related information, ensuring accurate communication between all relevant parties.
- Oversaw load planning of aircrafts, balancing weight distribution while maximizing available cargo space for optimal fuel efficiency.
- Conducted safety briefings for passengers, maintaining compliance with regulatory requirements.
- Resolved customer complaints professionally, leading to increased customer loyalty and repeat business.
- Trained new airport services agents, fostering a supportive team environment and enhancing overall performance.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Commerce - Accounting And Business Management
Goa Correspondence
Skills
- Team Management
- Documentation accuracy
- Exceptional communication
- Organizational capabilities
- Superior customer service
- Time management expertise
- Effective problem solving
- Excellent interpersonal skills
- Critical Thinking
Accomplishments
Awarded the Najm in recognition of teamwork and professionalism
Awarded the Najm in recognition of excellent teamwork displayed during successful ground handling team change
Awarded employee of the month with Emirates Airlines
Certified as the best performer in DCS Training Batch.
Certification
- Certified to complete weight and balance for Qatar airways and AirArabia airways.
- Advanced Diploma in Aviation Management
- Completed IATA course
- Completed course on dangerous goods, category-10
- Completed course on Financial accounting
- Completed course in Galileo,CRS level 1 and 2
- Completed Airline Security course conducted by Emirates Airline
Languages
English
Full Professional
Hindi
Professional Working
Marathi
Limited Working
Timeline
Senior Airport Service Agent
Emirates Airlines
08.2013 - 09.2023
Bachelor of Commerce - Accounting And Business Management
Goa Correspondence
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