Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Calvin Phipps

Calvin Phipps

Denton,TX

Summary

Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.

Overview

18
18
years of professional experience
1
1
Certification

Work History

SR. Systems Analyst

Surleanfoods
Dallas, TX
04.2018 - Current
  • Developed, tested and implemented system changes to ensure successful implementation of new systems.
  • Provided technical support for users on system issues, including troubleshooting hardware and software applications.
  • Analyzed existing systems in order to identify potential problems and areas for improvement.
  • Created user manuals, training materials, reference documents and other technical documentation related to system operations.
  • Collaborated with stakeholders to define requirements for new or modified systems.
  • Performed system maintenance tasks such as backups, patching, upgrades and security measures.
  • Configured network components such as routers, switches, firewalls, in accordance with best practices guidelines.
  • Evaluated vendor products in order to recommend solutions that meet the needs of the organization.
  • Identified opportunities for process optimization through the use of technology.
  • Executed business requirements analysis and user workflow analysis.

Desktop Administrator

Think Finance
Dallas, TX
01.2017 - 05.2018
  • Maintained inventory of all equipment, hardware, and software upgrades.
  • Installed, configured, and maintained desktop hardware and software for end-users.
  • Provided technical support to users with computer problems or inquiries.
  • Set up user accounts, profiles, and passwords in accordance with company policies.
  • Monitored system performance and troubleshot network connectivity issues.
  • Created custom images for deployment on multiple desktops using imaging tools such as SCCM.
  • Performed regular maintenance tasks including patch management, virus scans, disk cleanups.
  • Tested new technologies before deploying them into production environment.
  • Collaborated with other departments such as IT Security or Network Administration teams when needed.
  • Provided remote assistance for remote users experiencing technical difficulties.

Senior Desktop Support Engineer

Sally Beauty Holdings Inc.
Denton, TX
07.2016 - 12.2016
  • Developed and maintained Windows 7 and 10 images for deployment on various hardware models.
  • Created, modified, and updated user accounts in Active Directory.
  • Installed, configured, and troubleshot desktop applications such as Microsoft Office Suite, Adobe Creative Suite.
  • Provided remote support to end users using tools such as LogMeIn Rescue and TeamViewer.
  • Resolved problems with hardware including laptops, desktops, printers and other peripherals.
  • Implemented new technologies such as WIFI access points or VoIP phones.
  • Deployed software updates across multiple platforms using systems management tools like SCCM or PDQ Deployment.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Participated in IT projects, contributing to the successful rollout of technology initiatives.

IT Support Specialist IV

University Of North Texas
Denton, TX
07.2015 - 07.2016
  • Provided technical support to clients via phone, email, and remote access.
  • Configured workstations, networks, servers and printers for end users.
  • Created user accounts and configured settings in Active Directory.
  • Monitored security systems to identify potential threats and vulnerabilities.
  • Responded promptly to emergency situations related to security breaches or other incidents.
  • Assisted in the development of disaster recovery plans for critical IT infrastructure components.
  • Reviewed firewall rulesets on a regular basis for accuracy and completeness.
  • Analyzed system logs on a daily basis looking for any suspicious activity that might require further investigation.
  • Managed patching schedules for all servers, applications, and operating systems.
  • Provided technical support related to security product installation and use.

Director of Technology

Huges Public Schools
Hughes, AR
08.2013 - 06.2015
  • Directed the development of a new technology strategy to meet company objectives and needs.
  • Managed and supervised technical staff, including hiring and training employees.
  • Coordinated with other departments to ensure successful implementation of IT projects.
  • Developed policies and procedures related to IT operations and security.
  • Reviewed existing systems architecture, identified opportunities for improvement and implemented appropriate changes.
  • Established standards for data backup strategies, disaster recovery plans, system access controls and user authentication protocols.
  • Drafted technical documents such as request for proposal responses, user guides, installation instructions and support manuals.
  • Analyzed business requirements in order to recommend suitable technological solutions that maximize efficiency while minimizing costs.
  • Organized workshops to train end users on new applications or features as well as provide ongoing support when needed.
  • Provided company users with tech support for IT problems and account maintenance.

Desktop Support Technician

Fkextronics
Memphis, TN
03.2010 - 06.2012
  • Provided technical support to users regarding hardware, software and network related issues.
  • Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
  • Troubleshot computer systems to identify and resolve operating system and application problems.
  • Assisted with the installation of new computers, peripherals and other IT-related equipment.
  • Configured user accounts in Active Directory for access to corporate resources.
  • Diagnosed network connectivity issues by troubleshooting LAN and WAN components including routers, switches and cables.
  • Handled maintenance tasks to promote improved network availability.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Media & Technology Director

Metropolitan Baptist Church
Memphis, TN
05.2006 - 06.2012
  • Created, edited, and published content for social media channels.
  • Developed and maintained web content including website navigation, images, text, and multimedia.
  • Monitored user feedback on various webpages to identify areas of improvement.
  • Managed the hosting environment for multiple websites, ensuring optimal performance and security.
  • Edited raw footage into cohesive narratives using Adobe Premiere Pro.
  • Integrated motion graphics into completed projects as needed.
  • Directed the development of a new technology strategy to meet company objectives and needs.
  • Managed and supervised technical staff, including hiring and training employees.
  • Developed policies and procedures related to IT operations and security.

Education

Master of Science - Management Information Systems

Strayer University
Memphis, TN
09-2011

Bachelor of Arts - Music Technology

LeMoyne-Owen College
Memphis, TN
06-2006

Skills

  • System Testing
  • User Acceptance Testing
  • Performance Tuning
  • Change Management
  • Information Security
  • Requirements Gathering

Certification

  • Completed CCNA Corsework with New Horizona
  • Completed Azure Administration Corsework with New Horizona

Timeline

SR. Systems Analyst

Surleanfoods
04.2018 - Current

Desktop Administrator

Think Finance
01.2017 - 05.2018

Senior Desktop Support Engineer

Sally Beauty Holdings Inc.
07.2016 - 12.2016

IT Support Specialist IV

University Of North Texas
07.2015 - 07.2016

Director of Technology

Huges Public Schools
08.2013 - 06.2015

Desktop Support Technician

Fkextronics
03.2010 - 06.2012

Media & Technology Director

Metropolitan Baptist Church
05.2006 - 06.2012

Master of Science - Management Information Systems

Strayer University

Bachelor of Arts - Music Technology

LeMoyne-Owen College

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Calvin Phipps