Calvin Roberson
Wichita,Kansas
Summary
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
25
25
years of professional experience
Work History
Shared Services/Team Leader
Cintas
Wichita, KS
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Processed and recorded incoming payments using accounting software.
- Reconciled customer accounts to ensure accuracy of transactions.
- Input financial data and produced reports using SAP, Excel.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
RCI / Fleet Manager
Cintas
Bakersfield, California
06.2022 - 03.2024
- As a Route Check in Coordinator, my job was to make sure routes were balanced, question credits given on route, ensure the route was completed, and provide direct reports to the service managers about the SSR's day on route. We also made sure that all Handheld devices were checked in and ready for the next day. Troubleshooting the handheld devices and printers were also necessary for the SSR to have a smooth day.
- On top of RCI, I was also in charge of managing the fleet. As a fleet manager, my main objective was to make sure trucks stayed on the road SAFELY, and I stress the word SAFELY. A running truck isn't necessarily a safe truck, and it was my job to ensure safety was first, from the moment the truck left the yard, to the moment it returned. Pre and post trips were vital in the success of catching problems early and having them addressed asap. I believe " Early detection is the best weapon ". Preventative maintenance was a monthly requirement and had to be submitted every month on time. Fleet managers are also in charge of truck scheduling weekly, determine what trucks are on what route each day, when they are off, and post the schedule for the following week every Friday.
Catalog Manager
Cintas
Bakersfield, California
06.2021 - 05.2022
- As a Catalog Manager, my job was to sell, track, inventory and provide a side of our business most customers didn't know existed. Managing the Catalog Dept required strict scheduling, Phone blocks, Email Blast, Customer visits, Order tracking, Inventory control, and close relationships with the SSR's. Hold trainings for SSR's on new product lines, educating customers on products and sales, hand out marketing material to keep everyone informed, and provide forecasted weekly numbers directly to the GM. Catalog sells is the most profitable source of our business, because it doesn't require an initial investment to make money, we directly profit off of the top as long as the markup price is inline.
Account Receivable
Cintas
Bakersfield, California
07.2020 - 06.2021
- As an Accounts Receivable Rep, my job was to call customers with past due balances and attempt to collect any monies that fell past 30 days of being due. Our call goal was no less than 40 calls a day. We were responsible for unapplied monies, credits, debits, and processing payments online. We were also responsible for tracking payments by way of checks, making sure check numbers were being applied to the correct account and or invoices. We were also required to make sure we had the right contact information on the account to ensure we were speaking with the right AP personnel.
Service Supervisor
Cintas
Bakersfield, California
05.2018 - 06.2019
- Managing the routine of SSR's by monitoring KPI's, Route schedule, Time efficiency, Goal achievements, Route Rides, coaching and payroll. As a service supervisor, our job was to ensure the SSR's kept their loss business low, while also maintaining a healthy relationship with the customers they retain. Maximizing the long term value of Cintas was key in achieving a low loss business percentage, as well as reaching and or exceeding their KPI's.
SSR
Cintas
Bakersfield, California
10.2008 - 05.2018
- Retain business and minimize losses
- Practice safe behaviors at all times
- Meet and or exceed goal expectations
- In my 10 years with Cintas, I've been fortunate enough to work at 3 different locations. Each location has its own way of conducting its business, but what makes Cintas unique is its ability to streamline its processes making transferring from one location to the next a seamless transition. It’s this uniform style of business that separates Cintas from not only its competitors, but other businesses as well. This has helped me diversify my skills by seeing all angles of the business from different branches. To name a few accomplishments, summit club, top 50 at all 3 locations in the south west and north west regions, awards for growth, least amount of loss business, adds over stops, and trained Sanis SSR's in the north west region.
Clean Room Technician
CCS
Anaheim, CA
01.2007 - 09.2008
- Maintain sterility of clean room environments
- Test cultures for growths that would jeopardize the use of the room
- Working with chemicals specifically designed for 100% sterility
- Hazmat trained and certified for spills and cleanup
- Adhering to schedules and keeping data logs
- Certified to use and transport chemicals
- Renewing contracts for future business
- The 2 years I spent with CCS ( Controlled Contamination Services ) taught me a lot about the clean room industry, from the use, to handling, to disposal and cleanup of hazardous materials. Paying attention to the smallest of details meant the difference between a lost customer or a trip to the emergency room. It was my responsibility to ensure the clean room was ready for use, and met OSHA requirements for production. Data logs were of the upmost importance for expiration dates, last used, date opened, date disposed and date received. These logs were used to ensure CCS was in compliance and met regulations at all times.
Customer Service Representative
Standard Pacific Homes
San Clemente, CA
08.2005 - 11.2006
- Dealing with homes in and out of warranty for home related repairs.
- Scheduling sub contractors to homes for repairs
- Financially responsible for a 4.5 million dollar budget annually
- Managing 6 tracks of homes with each track consisting of 15 homes or more
- Writing PO's for payment and services rendered
- Close and personal relationships with all home owners on my tracks
- Keeping tight schedules and managing multiple job sites at the same time.
- Reporting to HQ with with financial breakdowns, expenses, payouts, overhead and budget management.
- My job as a customer service rep at SPH was more than just customer service. It was a hands on construction related position. My previous construction knowledge was vital to my success. Physically doing the work myself was not required or expected, but was sometimes needed for small repairs to avoid an unnecessary expense bill out for a contractor. Building trust with the home owners opened up doors for business in neighboring cities.
Dispatcher
Cross Country Motor
Tucson, AZ
01.2003 - 07.2005
- Taking phone calls for stranded, flat tires, towed or broken down vehicles
- Dealing with a multitude of different insurance companies
- First line of defense for motorist in need of service and the priority was to ensure their safety
- Dispatch tow trucks in a timely fashion
- Working with CCMC was a different breed of employment. Tucson Arizona is known as the mecca of all call centers, and CCMC was in the heart of it all. I took on average, 50 calls a day from every state in the US, sometimes more depending on weather conditions. I became extremely familiar with states, cities, highways, and interstates. I was trained to deal with distressed motorists at times stranded in the middle of the highway or interstate. Keeping them calm and focused was the hardest part of the job as people become frantic when they feel they're in trouble or in danger.
Sales Representative
Escalation Team Comcast Cable
Tucson, AZ
03.2001 - 01.2003
- Taking incoming calls for Comcast cable
- Up sell cable services
- Upgrade current customer packages
- Set up install dates
- Schedule appts with technicians
- Working in a call center environment was a first for me and definitely strengthened my customer service experience. I soon became part of the escalation team after holding the number 1 spot for sales for a year straight. The escalation team was designed for dealing with more complex service issues and customers. Our job was to retain customers that wanted to quit, had equipment issues, scheduling difficulties and billing issues. There was no job that the escalation team couldn’t handle, and I was proud to be offered a position on the team.
Education
High School Diploma -
Univeristy HIgh School
Irvine, CA06-1999
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Shared Services/Team Leader
Cintas
04.2024 - Current
RCI / Fleet Manager
Cintas
06.2022 - 03.2024
Catalog Manager
Cintas
06.2021 - 05.2022
Account Receivable
Cintas
07.2020 - 06.2021
Service Supervisor
Cintas
05.2018 - 06.2019
SSR
Cintas
10.2008 - 05.2018
Clean Room Technician
CCS
01.2007 - 09.2008
Customer Service Representative
Standard Pacific Homes
08.2005 - 11.2006
Dispatcher
Cross Country Motor
01.2003 - 07.2005
Sales Representative
Escalation Team Comcast Cable
03.2001 - 01.2003
High School Diploma -
Univeristy HIgh School