Krista Poellot
Sun Prairie,WI
Summary
Results-driven individual with expertise in customer relations and complaint resolution. Committed to fostering positive interactions and maintaining high service standards to enhance organizational reputation.
Overview
8
8
years of professional experience
Work History
Shared Services/EFS Team Representative
Fleetworthy Solutions
Madison, WI
09.2022 - 02.2026
- Managed 30-40 customer phone inquiries, ensuring timely responses and high satisfaction levels.
- Delivered exceptional customer service to resolve inquiries and enhance satisfaction.
- Maintained accurate records of customer interactions in CRM systems for efficient follow-up.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Organized volunteer initiatives to support local schools and community centers, strengthening community bonds.
- Raised awareness on environmental issues by organizing and participating in community clean-up events, leading to increased public engagement.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Worked with customers one on one on the phone to identify any potential discrepancy in DOT paperwork and, when needed, provided critical, time sensitive correction or problem solving
Customer Service Cashier
Culver's
Sun Prairie, WI
08.2018 - 04.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on company policies and operational procedures.
- Maintained cleanliness and organization of the front counter area to enhance customer experience.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Redeemed coupons to discount purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Enhanced customer experience by providing prompt and accurate transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Judicial Reporting
Madison College
Madison, WISkills
- Coaching and mentoring
- Innovation and creativity
- Technical skills
- Compliance management
- Friendly, positive attitude
- Multitasking
- Excellent communication
- Flexibility
- Verbal and written communication
- Decision-making
- Emotional support
- Computer proficiency
- Data entry
- Public speaking
- Interpersonal communication
- Disability awareness
- Community outreach
- Composure and emotional control
- Attention to detail
- Problem-solving abilities
- Customer service
- Teamwork and collaboration
Accomplishments
- Documented and resolved program based bug which led to a better product experience for our customers.
- Resolved product issue through consumer testing.
Timeline
Shared Services/EFS Team Representative
Fleetworthy Solutions
09.2022 - 02.2026
Customer Service Cashier
Culver's
08.2018 - 04.2023
Judicial Reporting
Madison College